Full Job Description
The Senior Analyst, Records & Information Governance supports the development and maintenance of the Enterprise Records and Information Governance (RIG) program, to ensure the organization remains compliant with its RIG requirements. Oversees the company’s day-to-day physical records management operations. Assists with reviewing, revising and maintaining RIG schedules, policies and procedures. Evaluates and makes recommendations in compliance with RIG policies, procedures and best practices and legal/regulatory requirements. Supports the development and implementation of RIG training and awareness programs. Provides ongoing and project based support as needed to the Legal Operations & eDiscovery team.
Provides support to the Senior Manager – Information Governance (SMIG) in the design, development and maintenance of the Records and Information Governance (RIG) program, to ensure the organization remains compliant with its RIG requirements.
Responsible for the day-to-day physical records management operations including secure shredding and offsite/onsite document storage:
Communicating with vendors to escalate and resolve issues as needed;
Reviewing, approving, and trouble-shooting requests for and inquires about offsite storage, and secure document shredding & scanning services;
Conducting destruction eligibility reviews of inventory; Coordinating with business users to facilitate legally compliant disposition;
Ensuring the proper storage, marking and disposition of records containing protected categories of information or that are subject to legal hold;
General account maintenance & reporting: User setup/access, bill payment, usage and spending reporting and invoice reconciliation.
Assists the SMIG with the development and administration of RIG communications, employee engagement and training initiatives. Actively participates on and facilitates the activities of the WBA RIG Committee. Identifies, advises and supports designated RIG champions across various business areas.
Evaluates, assesses, and documents RIG related business processes throughout the organization. Assists SMIG with planning and executing RIG related compliance checks and audits.
Collaborates with department heads and business unit partners to monitor and report changes in the organizational business environment relative to the use of physical and electronic records. Conducts records appraisal mapping to assist business units in defining retention requirements.
Acts as liaison between business units and Information Technology during the design, development, and on-going support of the technology/infrastructure with RIG impact.
May provide ongoing and project based support as needed to Legal Operations & eDiscovery team including assistance with eDiscovery projects, e-Billing, Legal Spend Management, financial reporting, invoice review and approval processing.
Walgreens (walgreens.com), one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. Walgreens is proud to be a neighborhood health, beauty and retail destination supporting communities across the country, and was named to FORTUNE* magazine’s 2019 Companies that Change the World list. Approximately 8 million customers interact with Walgreens in stores and online each day. As of August 31, 2019, Walgreens operates 9,277 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, along with its omnichannel business, Walgreens.com. Walgreens also provides specialty pharmacy and mail services and offers in-store clinics and other health care services throughout the United States, most of which are operated by our health care strategic partners. An Equal Opportunity Employer, including disability/veterans.
Bachelor’s degree and at least one year of experience working in a records management or information governance related role OR a High School Diploma / GED and at least 4 years experience working in a records management or information governance related role.
At least 1 year of experience supporting, developing, implementing and/or maintaining some or all aspects of a records management, or information governance program, including experience interpreting and applying information related policies and procedures, physical records management, or responding to requests for records and information (subpoenas, legal discovery, privacy, etc.).
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Intermediate level experience with MS Office Suite 2010 (or later), including PowerPoint, Excel, Word, and SharePoint is required.
Willing to travel up to 5% of the time for business purposes (within state and out of state).
Bachelor’s degree and at least 3 years of experience working in a records management or information governance related role OR a High School Diploma / GED and at least 6 years experience working in a records management or information governance related role.
Certification as Certified Records Manager (CRM), Information Governance Professional (IGP) preferred.
Experience working in a law firm, legal department or other highly regulated environment including an understanding of audit and compliance requirements.
Experience managing confidential information, healthcare records or protected categories of information (PHI, PCI, PII, etc.)
Experience with Microsoft 365 applications, including Teams and OneDrive, is preferred.
Experience with Passport (Wolters Kluwer) or other legal matter management software is preferred.
Experience working on cross functional teams.
Able to manage multiple priorities in a timeline driven environment.
Understanding of and interest in technology selection and implementation.