Avaya Telephony Network Engineer (C2C Available)

Capstone Technology Resources, Inc. - San Francisco, CA

30+ days agoContract

Responsibilities:

  • Develop test plans and perform post-installation testing to verify performance. Identify, isolate and rectify performance issues.
  • Maintain and ensure maximum sustained performance of the Company’s telecommunications systems
  • Perform ongoing preventive and corrective maintenance.

Oversee vendor involvement where applicable

  • Manage system security and ensure appropriate security controls are in place
  • Respond to reports of telecommunications failures or diminished performance according to published SLAs
  • Identify and troubleshoot systems and isolate the source of the failure
  • Manage the implementation of solutions and/or manages vendors responsible for solution configuration
  • Diagnose issues and initiate appropriate actions for repair to return the systems to full operational status if feasible; or if not feasible, initiate appropriate protocols to circumvent the failure or minimize impact
  • Ensure appropriate communication between teams to identify and/or work on ongoing issues to a resolution.

Qualifications:

  • Must have an Associate’s degree or higher with 5-10 years of experience maintaining, utilizing, and troubleshooting Avaya Aura distributed Voice Platforms – VoIP and SIP enabled, working knowledge of Avaya telephony ecosystems (CM PBX, SM, SysMgr), T1 / PRI, SIP trunking fundamentals, Carrier conversions from TDM to SIP trunking
  • Knowledge of basic networking technologies (TCP/IP) and voice and video-specific protocols (SIP, RTSP, H.264, H.323, etc.)
  • Ability to configure, analyze and troubleshoot highly complex Avaya distributed communication deployments
  • Experienced with Servicenow/Trouble Ticketing systems similar to ServiceNow.

Job Type: Contract

Salary: $30.00 to $40.00 /hour

Experience:

  • Avaya Management and Site Administration: 5 years (Required)
  • Ticketing System: 5 years (Required)
  • Avaya Maintaining, Network Troubleshooting and Repair: 5 years (Required)

Education:

  • Associate (Required)

Location:

  • San Francisco, CA 94105 (Preferred)

Work authorization:

  • United States (Required)