Help Desk Technician / FOIA Coordinator

Sabre88, LLC - King of Prussia, PA (30+ days ago)


Sabre88 is a consulting firm with a proven track record of serving high level civilian and defense clients in the United States government. Sabre88 is committed to providing its government clientele with customer focused, out-of-the box strategic solutions.

Job Description

Sabre88 has a need for a Help Desk Technician/FOIA Coordinator to provide high quality, timely, reliable, dependable, responsive, courteous, professional, and customer oriented information resources and administrative support services.

Computer Support: Help desk technician shall field requests from customers seeking guidance on technical computer problems. The Help Desk Technician shall query callers, and using the help desk knowledge database of previous calls and resolutions, solves IT first level service requests (Tier 1 support) and shall also field other non-technical regional help desk requests as required.

Freedom of Information Act (FOIA) Coordinator: Candidate shall coordinate the preparation of responses to Freedom of Information Act (FOIA) requests, including, but not limited to, focus the request through interactions with appropriate staff; obtain, from the staff estimates of the search effort, required and volume of material that is responsive to the request; assist the staff in locating and identifying records responsive to the request; review records proposed to be released for potential withhold-able material; and assure the proper marking of records identified to be denied in whole or in part.

Qualifications:

  • HS degree or equivalent; at least 3 years of experience that is directly related to the duties and responsibilities specified.
  • Ability to use web-based applications (specifically the help desk) to input, track, and maintain data of Help Desk problems and issues, and refer requests for help to the appropriate staff members.
  • Organizational skills such as, basic knowledge of filing systems, ability to work accurately, and complete assignments in a timely manner.
  • Familiarity with Federal Freedom of Information Act requirements, knowledge and understanding of FOIA policies and procedures.

Job Type: Full-time

Experience:

  • help desk technician: 3 years