Call Center Agent

The Dodge Company - Billerica, MA

30+ days ago

The Dodge Company is seeking a Call Center Agent to join our Customer Service Department. This is a full-time position, Monday through Friday. Applicant must be able to work any shift between the hours of 8:00 am and 6:30 pm.

Primary Responsibilities

  • Receive incoming calls from customers and sales representatives
  • Enter orders into our computer system
  • Research, troubleshoot and resolve order issues
  • Process returns and exchanges
  • Communicate with customers regarding their overdue balances
  • Cover reception desk when needed

Key Competencies

  • Verbal and written communication skills
  • Problem analysis and problem solving
  • Organizational skills
  • Attention to detail and accuracy
  • Reasoning and judgement
  • Adaptability
  • Team work
  • Stress tolerance
  • Reliability
  • Flexibility

Education and Experience

  • Good computer skills with knowledge of Microsoft Word, Excel and Outlook
  • High school diploma or equivalency
  • Prior experience with data entry and call center service preferred

About the Company

Dodge is the world's largest supplier of embalming chemicals, instruments, supplies, urns and more. Please visit our website at to learn more about our company prior to applying.

We offer a competitive benefits package including health, dental, life, AD&D, short and long term disability insurance, sick time, vacation, 401(k), FSA and direct deposit.

We work in a "dog-friendly" environment with an "office appropriate" casual dress code.

We perform post offer, pre-employment background checks and drug testing.

Job Type: Full-time

Salary: $13.00 /hour