Human Resources Clerk

TTCU Federal Credit Union - Tulsa, OK3.8

Position Summary- Human Resources Clerk

Partner with human resources team members by assisting with the day to day functions and projects including areas such as: payroll, benefits, recruitment/retention, social media, employee relations, compensation, regulatory compliance, and support to Internal Communications. Perform additional clerical support duties such as answering phones, typing, scanning, filing, coordination of meetings and conferences, scheduling interviews, updating databases, and work on special projects as assigned. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.

Essential Job Functions and Responsibilities

Assist with the planning of employee engagement activities such as the United Way Campaign, Christmas party, company picnic and other TTCU company events. Duties include but are not limited to brainstorming and organizing theme ideas and activities, set-up, tear down, organization, photography and coverage before and during the events. Provide an array of communications surrounding the event such as: communication drafts, including publishing recaps via various communication channels. Manage various drawings and/or employee giveaways.
Provide administrative support to the Human Resources department including but not limited to: assisting with onboarding of new employees, providing primary office and phone coverage, coordination of various mass mailings, date stamping and daily mail sorting/delivery within the department, managing supply inventory and assisting with the CUcard creation and tracking.
Assist department with ordering flowers and employee gifts as needed. Brainstorm and draft content for TTCU’s intranet, electronic magazine, communications, SharePoint and TTCUtv. Prepare short biographies of our new hires and highlight employee promotions and transfers.
Independently provide support with various special projects in all Human Resource areas as approved by the VP of Human Resources and/or the Manager of Human Resources (i.e. Payroll, Compensation, Employee Relations, Recruitment/Retention, Onboarding/Off-boarding and Communications).

Minimum Qualifications

Educational Requirements

Associates degree preferred


Must have and maintain a valid driver's license


1 year experience in an administrative office support role preferred
1 year demonstrated ability to provide high level customer service

Position Competencies


Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

Effective Communication

Utilizes a variety of communication modalities effectively and appropriately across multiple channels.

Functional Expertise

Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.

Member Focus

Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.


Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude despite adversity; uses adversity as a learning opportunity.


Proactively takes the initiative to accomplish necessary tasks and seize new and often times challenging opportunities.

Additional Requirements

Job Knowledge

Ability to answer multi-line phone, direct calls, perform standard office tasks and operate standard office equipment. Must be organized, focused and articulate, with the ability to confidentially interact with all business partners.

Strong attention to detail and the ability to maintain confidential information appropriately and exercise discretion, sensitivity and tact at all times.

Intermediate knowledge with Microsoft Office (Word, Excel, PowerPoint, SharePoint and Outlook).

Ability to independently manage the details of multiple programs and projects, to track activities and meet deadlines.

Interpersonal Skills

Intermediate level of written and verbal communication skills with a special emphasis on journalistic writing, editing, spelling, grammar and punctuation, and telephone etiquette required to effectively interface with members and employees. Professional, business-like appearance and demeanor. Ability to interact with diverse populations in a friendly, positive, outgoing manner. A high degree of flexibility and the ability to work effectively across multiple departments required. Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.

Working Conditions

Routinely perform work indoors in climate-controlled shared work area with a moderate level of noise. Must be able to perform job functions either independently or under supervision and work effectively on own. Must be able to plan their own work activities as well as take direction. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Regularly - Capable of regular, reliable and timely attendance

Regularly – Must be able to operate office equipment including telephone, copier, facsimile and calculator

Regularly – Must be able to routinely perform work on computer for an average of 6-8 hours per day

Regularly – Sitting

Frequently – Must be able to stoop, kneel, crouch and/or crawl

Frequently – Reaching above the shoulder, bending, twisting and squatting

Occasionally – Perform moderate physical exertion and occasional lifting of up to 50lbs.
Occasionally – Must be capable of climbing / descending stairs in emergency situation.