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What you will be doing
The Housekeeping Manager is primarily responsible for managing the daily operations of the housekeeping staff. S/He will promote a safe working environment and quality service to achieve maximum guest satisfaction.
Plans and organizes the cleaning of all guests' rooms and public areas. * Provide daily cleaning assignments to room attendants. * Manage staffing fluctuations and identify staffing needs. * Monitors guest service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks, in conjunction with General Manager. * Ensures that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures. * Inspect cleanliness of all hotel rooms and public areas. * Provide current and prospective associates with information about company policies and job duties. * Develops and executes incentives and programs that promote positive associate relations. * Develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality. * Conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required. * Works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely. * Maintains regular attendance and is consistently on time. * Maintains high standards of personal appearance and grooming, which include compliance with the dress code. * Performs any other duties as requested by General Manager
Position imposes some physical demands. Movement required throughout the hotel.
Some of the time is spent sitting at a desk working on a computer.
Position also requires standing for periods of time. Must be able to lift or carry objects up to 50 lbs.
High School education minimum and College education is preferable.
At least five years experience in the hospitality/hotel industry
Ability to work on computer systems to include Excel and Microsoft Word.
Management experience required.
Computer experience required.
Telephone etiquette. General office skills.
Works at a desk in an office area.
Ability to stand and move for the duration of an 8-hour shift while continuously performing essential job functions.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work including days, evenings, weekends, and holidays.
Job Type: Full-time