Inbound Call Center Representative

Apex - Alameda, CA (30+ days ago)3.9


We are looking for reliable and motivated Call Center Agents in Alameda, CA.

= > Candidates will HAVE to pass an assessment testin order to be considered *****

** 1-2 years of CALL CENTER experience REQUIRED

** paid training provided **

** Full-time hours **

***6 + month contract, can extend or convert based on performance***

Job Description:

- Handles a high volume of inbound calls related to benefits enrollment, eligibility, and general Human Resources.

- Research and application of critical thinking in an effort to provide first call resolution

- Will be servicing internal employees making decisions about benefits

- Making changes to benefit plans and documenting them. Active listening is key.

- You are going to be expected to type and write at the same time.

Education/License/Certification: High school diploma or equivalent required.Advanced reading skills and basic math skills required. Demonstrated experience navigating Windows-based computers.

Must be able to work in a Labor / Management Partnership environment.

1-2 years call center required

Duties:

  • Respond to moderate to complex inquiries while providing excellent customer service.
  • Excellent written and verbal communication.
  • Meet or exceed call quality and call performance metrics.
  • Seek to provide first call resolution by conducting essential research and analysis.
  • Review employee data utilizing Windows-based systems and other web based tools to respond to employee inquiries and concisely document results.

Job Types: Temporary, Contract

Salary: $17.00 to $17.50 /hour

Experience:

  • CALL CENTER: 1 year

Education:

  • High school

Language:

  • English

Required work authorization:

  • United States