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RED is seeking an organized and passionate individual to join their management team as an Event Coordinator & Assistant Floor Manager. RED is a fast-paced, fine dining restaurant located in downtown Madison specializing in sushi. The Lead Host will be responsible for providing leadership to a team of hosts at RED and will be the first point of contact for our guests. The Assistant Floor Manager’s job is to ensure that the service staff is supported so that they may perform to the highest degree and represent RED accordingly. This position is perfect for an individual who has a passion for the service industry and is looking to be hands-on in a restaurant setting.
Job responsibilities of the Assistant Floor Manager follow in two parts:
Floor Management – Being an active and positive presence on the floor 2-3 shifts per week. Floor managers are responsible for:
o Having the knowledge of what each position provides during service, understanding responsibilities of each position, and acting as a stand in for anyone who needs assistance on the floor.
Purpose: This position manages the flow of the restaurant, greets arriving guests, welcomes them into the establishment and seats them.
o Maintaining a pleasant composure at all times: relaxed, poised, a genuine smile
o During inclement weather, offer to take jackets, coats, or umbrellas. Hang them neatly in the coat closet.
o Knowledge of downtown Madison, business hours, contact information, specials, and general information.
o Pass voicemail messages along to the appropriate staff members, if any.
o Maintain full knowledge of our OpenTable software & updates in order to ensure reservations for guests.
o Communicate with guests by text message or phone call once the table is ready.
o Alert a manager when a wait becomes longer than expected so the manager can keep in communication with the guests waiting.
o Greeting the guest, confirming the order type (online or phone), completing payments with servers for phone orders, bagging orders and double checking them to guarantee accuracy.
o Clean laminated menus at the end of every shift.
o Request menus from FOH managers as needed.
providing guests with reservation information (minimums, final payment processing, etc.),
QUALITIES & ABILITIES
The right candidate for the Assistant Floor Manager / Lead Host will possess the following qualities and abilities:
Several years of experience in the service industry either on a high service level, supervisory, and/or managerial level.
A high school degree with further education in a related field is preferred, however, RED is willing to hire anyone who has the creative and leadership skills for this position as achieved through work experience.
Strong verbal and written communication skills along with the ability to articulate intents, goals, delegations, etc.
The ability to learn quickly, listen and read for comprehension, and work efficiently.
A sense of responsibility, genuine hospitality, and love of the service industry.
The ability to spend multiple hours standing, moving, or walking the service floor.
The ability to spend multiple hours seated at a desk and/or viewing screens.
Patience, understanding, and compassion for others.
Bilingual in Spanish speaking is a plus.
This position is an hourly position with benefits including health insurance, discounts, and more. The rate of salary depends on experience and needs. If you would like to be considered for this position, please send your ***cover letter, resume, and three non-personal references***. We look forward to meeting you!
RED is an equal opportunity employer.
Salary Rate: $12-15 DOE / Full-Time
Job Type: Full-time
Salary: $12.00 to $15.00 /hour