Patient Navigator

Community Care of West Virginia, Inc. - Big Otter, WV (30+ days ago)3.1


The Patient Navigator will act as an intermediary between the patient and the medical provider by facilitating regular behavioral risk assessments. In addition, the Patient Navigator will regularly interview patients in order to collect information related to social determinants of health (SDoH). The results of SDoH and the behavioral health risk assessments will be used to further medical and behavioral treatment, if necessary.

Responsibilities and Essential Duties:

  • Collect weight and height of patients and document in appropriate fields within the electronic health record and report collected data to the patient’s Care Manager for examination.
  • Escort patient to exam room and initiate the patient check-in process. This includes verifying demographic information, emergency contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy Practices, income level, medical release forms, etc. and documenting in the correct fields within the patient’s electronic health record.
  • Ensure that all signed paperwork is properly barcoded and then scanned into the patient’s electronic health record with the correct document name.
  • Register the patient for the patient portal, if applicable. Provide education as to the use of the system, highlight what communication can be made via the portal and the access the patient will have to their health information. Provide the patient with instructions on how to utilize the system and generate passcode that allows for initial access.
  • As applicable, review the CCWV New Patient Welcome Packet and have the patient sign the Receipt and Acknowledgement form.
  • Patient-Centered Medical Home Letter and Agreement
  • CCWV Mission Statement
  • Up to date list of CCWV medical facilities and pharmacies, addresses, and contact information
  • “After hours” telephone number
  • Emergency room utilization
  • Provide the patient with the following documents and review each: * Present the Screening, Brief Intervention, and Referral to Treatment (SBIRT) tool to qualifying patients and assist them in completing modules. Explain the purpose of the assessment, the importance of honest responses to questions, and how their responses will be kept confidential.
  • During the intake process, evaluate the responses to the social determinants of health (SDoH) questions. When responses indicate difficulty in access, conditions, availability to physical or social needs, provide a community resources packet to the patient. Report responses associated with “high risk” to the patient’s primary care provider immediately.
  • May be required to serve as medical receptionist depending upon need
  • Other duties may be assigned to meet clinic needs.

Qualifications/Requirements:

  • Possess strong organizational skills
  • Excellent verbal and written communications skills. Possess exceptional interpersonal communication skills.
  • Able to work collectively with the administrative team associates.
  • Excellent phone etiquette
  • Able to work with minimum supervision
  • May be required to travel to other CCWV work locations to provide coverage.
  • Work schedule may change based on patient demand.

Education/Training/Experience:

  • High School Diploma or GED
  • Medical Assistant certification is highly preferred.
  • Previous experience as a receptionist in medical practice and/or hospital reception preferred.

In terms of employee benefits, we have a wide array of options and several company paid benefits.

  • Company paid short term and long term disability
  • Company paid basic life insurance
  • Company paid holidays (eight per year)
  • Generous paid time off (PTO) and sick leave
  • Generous 401(k) plan that offers matching dollar for dollar for the first 3% of salary deferral
  • Medical, dental, vision, voluntary life insurance, HRA, FSA, DFSA and prescription coverage
  • Zero employee charge for healthcare services at any CCWV health facility for employee, spouse and qualifying dependents.

Hours: Monday - Friday 7:30 AM - 4:00 PM

Job Type: Full-time

Salary: $10.50 /hour

Education:

  • High school or equivalent