Advocate4me Customer Care Representative
Are you a compassionate problem solver who loves creating positive change?
We're on the lookout for dedicated individuals to join our dynamic team at VFS, starting October 2024. Our Advocate4me Customer Care Representatives start at $19.00 hourly, and, while on our team, you'll become the go-to expert for our client’s members, delivering top-tier service within a cutting-edge systems model. Your mission? To tackle complex member needs, offer invaluable care recommendations, and ensure better health outcomes.
Your role:
- Engage with members through inbound calls, guiding them through issues and finding solutions
- Provide white-glove service, resolving concerns and closing gaps in care
- Collaborate with caregivers and members to understand their needs and offer valuable recommendations
- Research and anticipate healthcare needs, ensuring comprehensive issue-resolution
- Champion member satisfaction by managing urgent issues and offering tailored solutions
- Drive process improvement by identifying gaps and collaborating with various departments
- Utilize your exceptional communication skills to navigate complex scenarios and deliver excellent
Your benefits:
- Opportunity to make a real impact on members' lives
- Competitive compensation package, including a scheduled pay increase at 90 days
- Health insurance benefits with optional life, vision, and dental coverage*
- Six paid holidays, two paid floating holidays, and paid vacation*
- Collaborative and supportive team environment
- Free training provided virtually from home
*After applicable waiting period
Details at a glance:
Position Type: Full-time (40 hours/week)
Location: Hybrid - majority Remote with occasional travel to the Indianapolis office for collaboration and/or on-site training and as needed.
Shifts: Must be flexible, eight-hour shifts, within 8:00am-8:00pm EST, with weekend availability and overtime, as needed
Classification: Non-Exempt | Reports to: Customer Service Supervisor
Ready to Elevate Member Care?
If you're passionate about helping others and ready to provide exceptional customer service, we want to hear from you! Join us in our mission to improve lives and make a positive impact. Apply now, and let's make a difference together!
Requirements
You have:
- High school diploma or GED with at least one year of coaching or call center customer service experience
- Familiarity with health care/insurance environment is a plus
- Excellent conflict resolution and emotional resilience
- Flexible to work within our operating hours
- High-speed, wired Internet connection (Comcast Cable, DSL, fiber, or similar)
- Dedicated space in your home to perform work and have sensitive, private conversations with members about their health needs
- Strong computer skills and ability to multitask
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Shift:
Education:
- High school or equivalent (Required)
Experience:
- Inbound/ outbound call center: 1 year (Required)
- Insurance: 1 year (Required)
Location:
- Indianapolis, IN (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
Work Location: Remote
