Patient Access Coordinator

Hazelden Betty Ford Foundation - Center City, MN (30+ days ago)3.5

Overview The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.

Over the course of a year, we:
  • Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
  • Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
  • Provide publishing books and materials for over 32,000 publishing customers
  • Provide prevention services to over 50,000 students across the United States and the world
One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!

What are we looking for?
  • Individuals with a Client, Customer, and/or Stakeholder Focus
  • Results-oriented attitude
  • Interpersonal Skills and Teamwork
  • Courage and Commitment
  • Adaptability and Learning Agility
What do we offer?
  • Competitive Benefits (health, dental, vision, etc)
  • Paid Time-Off
  • Training Opportunities
  • Retirement Savings Plan with Employer Match
  • Tuition Reimbursement
Diverse individuals encouraged to apply.
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Responsibilities Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution. PAC’s will answer calls live, doing a high level assessment to determine clinical appropriateness for one of our facilities and verification of benefits. PAC’s will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate. Customer service and sales are important skills, along with the ability to multi-task.
  • Utilize customer service and sales skills to provide resolution to caller’s needs.
  • Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.

  • Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations.
  • Manage patient caseload to ensure conversion to admit.

  • Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.

Qualifications Required Qualifications:
  • Bachelor’s Degree or equivalent experience (Associate degree with 4 years related work experience OR HSD/GED with 6 years related work experience)
  • 2-3 years of Customer Service and Sales experience
  • 1 or more years in a call center atmosphere
Preferred Qualifications:
  • Recovery and 12-step knowledge
  • Experience in a behavioral health setting