Accreditation Coordinator

Prevent Child Abuse America - Chicago, IL


Job Description

Job Title: Accreditation Coordinator

FLSA Status: Exempt

Department: Healthy Families America

Reports To: Assistant Director


The Mission of Prevent Child Abuse America is to prevent the abuse and neglect of our nation's children. The position contributes to the organization’s mission through participation in national efforts to strengthen the HFA model. Nearly 70,000 families are served each year through the 580+ affiliate HFA sites around the county. The HFA National Office is responsible for providing technical assistance, training, and quality assurance through accreditation to its network of affiliate sites and state systems.

Essential Duties and Responsibilities: Recruit and schedule HFA’s volunteer peer reviewers for 80+ site visits per year.

  • Provide technical assistance to HFA’s 150+ volunteer peer reviewers as they book travel, access needed materials, and complete site visits.
  • Engage and encourage volunteers to ensure they have a valuable experience with HFA
  • Prepare professional correspondence in connection with each site visit
  • Prepare formal accreditation certificates and letters
  • Work collaboratively with staff and peer reviewers to ensure expenses related to accreditation site visits are submitted and reimbursed in a timely manner
  • Develop and disseminate pre-and-post accreditation site visit surveys
  • Provide support to HFA national staff including document preparation and follow-up for sites reviewed by HFA’s Accreditation Panel
  • Assist in preparation of training materials
  • Provide support for PCAA/HFA National Conference(s)
  • Coordinate logistics and prepare agendas for various staff and committee meetings
  • Modify and improve documents and digital content within HFA’s online repository.

Please note that this list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.


  • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the department.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • Minimum of High School Diploma
  • Effective and professional interpersonal communication skills, oral and written
  • Integrity in handling sensitive and confidential information
  • Establish and maintain effective working relationships with employees, other agencies, and volunteers
  • Detail-oriented
  • Effective problem solver
  • Enthusiastic team member
  • Excellent project management and organizational skills
  • Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, Access, Publisher, and Outlook email
  • Ability to operate a variety of office equipment such as a personal computer, telephone, printer, copier, scanner and facsimile machine


  • Associates or Bachelors degree
  • Experience with Healthy Families America
  • Experience with technology and systems development
  • Proficiency/Fluency in Spanish language is a plus


  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write correspondence that conforms to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

  • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

  • Strong skills in analytical thinking
  • Excellent problem solving ability
  • Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to sit, stand, talk, and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee must occasionally walk, lift and/or move up to 10 pounds while moving files or small packages. This position may occasionally lift and/or move up to 25 pounds while moving items. Capacity to spend significant time each day on a computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Specific requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Travel Required:

Must be available to travel out of state quarterly.

Work Environment:

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. This may be a remote position. If outside the Chicago area, staff must maintain a office with internet and telephone, and be able to complete bulk copying, compiling and shipping. A computer and printer are provided.

Employee Acknowledgment


The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Job Type: Full-time

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Paid Training:

  • Yes


  • Team Lead

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • People-oriented -- enjoys interacting with people and working on group projects
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance -- thrives in a high-pressure environment