Internship - Customer Service Intern (Erie,PA)

TechnipFMC - Erie, PA4.0

InternshipEstimated: $23,000 - $33,000 a year
Company Summary

TechnipFMC is a global oil and gas leader, specialized in subsea, onshore, offshore, and surface technologies. Our mission: to enhance the performance of world’s energy industry. How we do it: by constantly challenging conventions and investing in our 37 000+ employees, across 48 countries. At TechnipFMC, we aim to offer an inspiring working experience: tackling some of the most complex technical and engineering challenges in the world in collaboration with a truly global team.

Customer Service Intern

The Customer Service Intern supports Measurement Solutions Aftermarket Organization. The role provide an opportunity to work with internal and external customers. The position provides support with to scheduling, deploying and executing world class support and field service. The position is in Erie, PA, only students within the area will be considered. Training and development will be provided.

Job description

Handles high volume of phone inquiries and emails
Ability to work in a fast-paced environment while maintaining a high energy
Ability to accurately multitask
Provides the highest levels of professionalism and customer service.
Shadows multiple office positions and train in a variety of tasks
Consistently follows proper procedures
Provides internal support to the operation
Learns and utilizes tools such as; Customer Relationship Module, SAP, Jira, and other applicable ERP systems.
Customer interfacing includes requests for quotations, lead times, order placement, expediting and or changes.
Ability to work with planning to realign dates on assigned customer’s order backlog as required to support our customers.
Completion of service tickets and order entry, credit card processing and inventory management including shipping parts orders, receiving inventory, interfacing with vendors.
Handles customer complaints, including processing Internal Complaint forms and utilizing the Quality Notification System
Seeks resolutions and corrective actions when errors occur.
Customer order follow-up, including reschedule notification.
Other customer service assignments as requested by the supervisor.
You are meant for this job if…

High school degree or equivalent required
Must be a Junior or Senior college student majoring in Business or related field
GPA 3.0 or higher
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Excellent written and verbal communication skills
Self-directed and able to work without supervision
Friendly, enthusiastic with a positive attitude and eager to tackle new projects and ideas
Availability to work a minimum of 25 hours per week from Monday through Friday.

Your future at TechnipFMC

Potential career path, if possible
Global mobility opportunities if relevant
Training and development
Diverse and international team if relevant