Customer Service Representative

OfficeTeam - San Mateo, CA3.8

Full-time
Opening Available for Customer Service Representative!

Are you an articulate, highly-skilled Customer Representative looking to expand their career in the growing Construction/Contractor industry? Then you may be the candidate who OfficeTeam is looking for. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Expect this role to exist within a dynamic and fast-paced working environment. This short term temporary-to-fulltime Customer Service Representative position could be for you, if you're available to work in San Mateo, California. To apply, please email your resume to michelle.luo@roberthalf.com.

Responsibilities

  • Manage and place incoming telephone calls
  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
  • Give exceptional customer service in a timely fashion
  • Field and send out send written business correspondence
  • Customer service and office administrative skills
  • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • success driven attitude and an engaging businesslike approach
  • 3+ years of past relevant experience
  • navigating basic office equipment and protocols experience
  • Copying experience preferred
  • Proficiency in customer service
  • Data entry experience preferred
  • Proven experience going the extra mile to solve complex customer inquiries via extensive research
  • Critical thinking, problem solving, ability to work independently
  • Strong technical skills including proficiency with Microsoft Office
  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
  • Excellent verbal, written, and social skills
  • Basic knowledge in computer software programs and office equipment
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to email your resume to michelle.luo@roberthalf.com today!