Requisition #: 30294
Name of Location: Park West
Implements and supports clinical technology applications for the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests within Information Systems & Technology. Supports efforts which ensure safe patient care and services by developing and delivering clinically and technically sound solutions for customer technology needs. Acts as liaison between Information Systems & Technology and clinical end user patient care departments, vendors, and other technical experts. Functions as clinical expert for assigned application(s) across support/project teams as pertains to technology. Consults with and advises clinical departments on operational integration of available technology.
College graduate with clinical degree or equivalent experience
State or national license in a clinical field, e.g., Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact, Respiratory Care Practitioner (RCP), Medical Technologist (MT), or Dietitian/Nutritionist
Certification as applicable to position
Two years of experience in a clinical setting
Experience in pediatrics
Experience in implementing or supporting clinical information systems and/or advanced computer skills
Experience in Epic
Bachelor’s or higher degree in Nursing or allied health field
KNOWLEDGE SKILLS & ABILITIES*
Ability to apply creative methods to analyze and enhance operational workflows through combined use of clinical expertise and information technology
Proven strong oral and written communication skills with a diverse population
Proven organizational, problem-solving, analytical, and time management skills
Strong interpersonal skills to interact positively and productively with teams across organizational lines
Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements
Flexibility to manage multiple initiatives and shift priorities based on business needs
Ability to perform job duties independently with minimal supervision
Functions as a business partner with service lines, departments, individuals, and coworkers.
Develops in-depth knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
Advises clinical operational users on integration of technical systems with their workflows.
Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
Coordinates operational and capital project requests with appropriate Information Systems & Technology and operational teams.
Acts as contact point with Information Systems & Technology regarding system down time.
Provides technical support services.
Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
Maintains strong and positive relationships with all application vendors.
Provides on-call coverage as scheduled.
Provides project management services and support.
Follows Information Systems & Technology project management protocol.
Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
Works with end users to navigate the project request process.
Ensures compliance with Information Systems & Technology, Children’s Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
Provides system solutions in accordance with regulatory guidelines.
Follows prescribed change management and time reporting processes and documentation requirements.
Responds to support calls within designated times according to priority and provides regular updates until resolution.
Provides and communicates clear documentation for support, status, and issues resolutions.
Remains current on Epic new version training for all applicable Epic certifications.
Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
Some potential for exposure to blood and body fluids
Location Address: 2800 Century Pkwy NE, Atlanta, GA 30345
Function: Information Technology - Business Partnering
Children’s Healthcare of Atlanta is one of the largest pediatric clinical care providers in the country. We have a total of 638 licensed beds among our three hospitals and 28 neighborhood locations. We are home to the only Level 1 and 2 pediatric trauma centers in Georgia, and we treat about 60 percent of pediatric trauma patients in the state.
We are ranked as a top pediatric heart care and heart surgery program by US News & World Report.
Our 27-bed unit is one of the largest dedicated pediatric Cardiac Intensive Care Units (CICUs) in the Southeast.
We performed 634 cardiac surgeries in 2017. We are ranked No. 3 nationally in pediatric cardiac surgical and medical volumes.
Our Cardiac Stepdown Unit was recognized with a gold-level Beacon Award of Excellence. Our CICU was recognized with a silver-level Beacon Award of Excellence for nursing outcomes.
Our staff includes more than 50 pediatric cardiologists and three pediatric cardiothoracic surgeons.