At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Community Banking operates one of the most extensive banking franchises in the country, serving customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. Our group includes Business Strategy and Administration; Customer and Branch Experience; Customer Remediation Office; Distribution Strategy Group; Regional Banking; Regional Services; and Customer Segments, and serves mass market, affluent, and small business customers. Our focus is on delivering an exceptional experience for our customers and providing the products and services that will help them realize their financial hopes and dreams.
As a Digital Consultant, you’re committed to understanding team member and customer needs and advocating for the best experience. You listen thoroughly and draw connections across projects and products. You see the big picture and you consider the whole end-user experience. You have a proven track record of leveraging creative research methods to answer difficult questions and generate actionable insights. You are diplomatic to influence others.
Knowledgeable and have a deep understanding of the user-centered design process, including personas, task analysis, task flows, interaction design, content audits and content strategy
Able to understanding of what’s technically possible and how business rules work with customer experience
Organized and exceptionally attuned to details
Someone who thrives in a rapidly changing environment and can meet deadlines
Able to work on and successfully deliver several projects at once within established timelines
What you’ll be responsible for:
Collaborating with Product Managers, Project Managers, Digital Experience Designers, Content Strategists, Researchers, Developers, and Business Analysts to generate insights on digital experiences for Branches and ATM banking, financial education, product information, tools, and applications
Working with project teams to understand business goals and identify team member and customer needs, then create content strategies to fulfill the goals.
6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
Financial services experience
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of Agile
Outstanding problem solving and decision making skills
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
Strong presentation skills
Strong analytical skills with high attention to detail and accuracy
Experience developing and implementing content strategies for large or large sections of internet sites
Knowledge and understanding of writing, editing, coordinating, and publishing sensitive documentation
Copy editing experience
Content Management Systems experience
Experience with using recording or editing software for video and audio
Other Desired Qualifications
Experience in usability testing of digital interfaces; cross- or omni-channel research experience a plus
Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, etc.
Support complex programs or projects as a content leader/SME; identify key insights and opportunities and participate in strategic planning.
Works independently on most initiatives, and may provide direction to junior staff on less complex digital initiatives
Experience developing digital editorial standards and guidelines
May lead a small team of more junior consultants or cross-functional teams in digital initiatives
Ability to travel up to 15% of the time
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.