We are hiring an Entry Level Customer Service to manage customer queries and complaints in our Santa Ana office. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
$23.50 -$32.00 per hour
Experience and Skills:
Answering customer inquiries or passing them on to the appropriate department.
Giving information and helping to solve customer problems.
Selling products and taking orders.
Arranging services for customers, for example, booking hotel rooms or arranging car hire.
Processing complaints and, if appropriate, issuing refunds.
Taking information from customers and entering it into a database.
Taking payments by cash or credit card.
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Employee Assistance Program
From: The Hive Station