This position is located at the Des Moines CSRU office and performs complex casework management to secure, modify or enforce child support and medical orders. Communicates with a variety of in and out of state agencies including: human services, attorneys, clerks of court, county sheriffs and other related entities to achieve the goals of the Child Support Recovery Unit. Looking for a strong personality that can be tactful and compassionate at the same time.
Requires a person that can independently analyze a variety of complex case situations and legal scenarios to determine appropriate establishment, enforcement and interstate actions. Will work with customers who may be reluctant to establish, modify or pay child support orders. A large part of enforcing child support requires phone calling and working with uncooperative customers who are delinquent in child support payments. Requires a personality that can collect child support payments under stressful or difficult situations.
This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:
Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.
Produce work that requires extreme accuracy.
Prioritize complex tasks and time to meet established performance goals and critical deadlines.
Perform mathematical calculations needed to accurately reflect support obligations.
Interact with employees and customers in a manner that is consistent with quality customer service delivery.
Resolve problems/issues by using good listening and positive conflict resolution skills.
Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
Work productively in a team environment.
Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
Accurately retrieve, upload and index mail from Electronic Mail System.
Navigate efficiently in a Windows environment.
Proficient in Microsoft Office:
Word, Excel and Outlook and the ability to learn and use other personal computer programs as necessary.
Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
Maintain high attendance as excessive absenteeism negatively impacts the child support program.
Write clear, concise and accurate letters that are grammatically correct.
Travel occasionally when work is required outside of the office.
Additional Qualification Requirements:
- Position requires successful completion of a criminal background check to include FBI fingerprinting.
- Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Minimum Qualification Requirements
Graduation from an accredited college or university with a Bachelor's Degree and one year of full-time professional level experience such as program development, management or operations;
experience equal to four years of full-time technical, administrative, or professional level work related to the recovery of child support or in a public assistance (income maintenance) program;
an equivalent combination of experience and education substituting one year of the required full-time professional level experience in program development, management, or operations for each year (30 semester hours) of the required education;
employees with current continuous experience in the state executive branch that includes three years of full-time clerical experience in a child support recovery unit or two years of full-time work as an Administrative Assistant in a child support recovery unit.