Call Center Representative

CVS Health - Phoenix, AZ3.5


CVS is hiring a full-time Call Center Customer Service Representative to join our Customer Service team in Phoenix, AZ.

Through taking inbound calls and answering questions, the Call Center Customer Service Representative will communicate and support our benefit members to help them make important health decisions. In this role, you’ll provide solutions to topics like insurance coverage, prescription refills and order status.

Work in a high-energy environment as a part of a team with passion for providing exceptional customer service. With a passion for helping others when they need it most, the Call Center Customer Service Representative will enjoy a fulfilling and rewarding role within the CVS Customer Service team.

In this role, you’ll have career growth and advancement opportunities, as well competitive pay and benefits, Employee Discount Programs, the potential to work from home (after 6 months in role and with measurable success), and more benefits.

Required Qualifications:

  • 6+ months of customer service experience in a customer service, or relevant military experience
  • Pass a background check, drug screen and successfully complete a virtual job preview

Preferred Qualifications:

  • Healthcare experience, certifications and license(s)
  • Ability to identify process improvements
  • Experience as a caregiver or volunteer work
  • Call Center or relevant military experience


Verifiable High School diploma or GED is required

Job Type: Full-time