Posting Associate - Medical Payment Poster

GoHealth Urgent Care - Atlanta, GA3.2

The Posting Associate is responsible for the day to day processing and posting of all billing deposits in the practice management system, confirmation of bank deposit, record retention of all financial documents, and timely processing for daily and monthly closing process.



High School diploma or GED required
Associates degree in related field preferred
Work Experience

1 year of related experience and/or training required
Epic or eClinicalWorks experience preferred
Additional Knowledge, Skills and Abilities Required

Strong knowledge of the Accounts Receivable process
Excellent phone, communication, organizational skills, computer skills and mathematical skills
Ability to maintain patient confidentiality
Strong knowledge of process and understanding of practice management system

Customer service skills:
o Ability to represent the Department in a professional manner when interacting with patients, guests, physicians and their staff
o Ability to handle service issues professionally

Communication Skills:
o Ability to communicate effectively to patients about their medical conditions and the financial aspects of their care.
o Ability to communicate effectively to patients, centers, and staff regarding departmental policy
Medical Terminology & Insurance
o Ability to understand basic medical terminology
o Ability to calculate deductible and co-insurance correctly
o Abilty to read and understand carrier Explanation of Benefits
Additional Knowledge, Skills, and Abilities Preferred

Microsoft Word, Excel, and PowerPoint proficiency


Process and confirm bank deposits to source documents received from daily lockbox
Post daily deposits into practice management system
Conduct close-of day and close-of-month process and making sure all systems are in balance before closing
Communicate with Joint Venture partner regarding any payments that are considered paid but funds have not been received to post to patient accounts
Responsible for effective and efficient record retention of financial documents
All other duties as assigned.

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