Behavioral Science Analyst

Mattersight - Chicago, IL

Individuals in the Behavioral Science position are responsible for, but not limited to, the following research and client-related tasks:


Perform observational audits to train algorithms to accurately capture meaningful language and behaviors
Use SQL, R, and Excel to analyze and report on trends related to those algorithms
Research opportunities for new linguistic and behavioral metrics

Transform ambiguous business problems into concrete solutions and strategies
Recommend linguistic and behavioral metrics that address cross-industry sales and customer service themes
Regularly present findings and project summaries to a range of internal and external audiences

Seeking a candidate with a Bachelor’s degree from an accredited university; quantitative or analytical coursework and experience is preferred.

To be considered for this position, you must be:
Collaborative team player
Strong communicator
Creative problem solver
Detail and data oriented
Positive attitude
Proactive and persistent

Ideally you will also be able to demonstrate experience:
Using statistical software (R/Python/SPSS/SAS)
Writing database queries (SQL)
Working with string-matching algorithms (regex)
Conducting research & lab work

All Behavioral Science positions will receive initial training and ongoing support for skill development. The goal is to provide the knowledge and skills necessary to become an integral member of the team and direct individual career growth.

Be You

We are all different and that is powerful. Variability fuels our business and unites our work. It teaches us that strength lies in differences. To see what matters is our culture, and our culture starts with you.

Your different perspectives inspire us to be better. Your diversity fosters creativity and accelerates our innovation. Your unique skills and abilities make us stand out. Your background and experiences help us reach our full potential.

We are committed to a workplace that is increasingly diverse and inclusive, so be your best you.