The Technician's primary goal is to ensure an extraordinary client experience while creating client advocates. The Technician position will also be responsible for diagnosing and repairing client and dealership vehicles with integrity and ethics, and also maintaining a positive relationship with clients who return with unsatisfactory work in accordance with dealership policies and standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Provides labor time estimates to the ASM
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Knows and understands dealership computer system
Assists Technician Trainees
Wears approved safety glasses when in designated safety areas
Keeps work area clean and tidy
Attends company and factory training
Keeps current with factory technical bulletins
Understands and follows Federal, State and local regulations such as disposal of hazardous wastes
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
Attends weekly department meetings
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Driver's License; State Inspection License.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 100 pounds and frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.