User Researcher & Prototyper

HEB - San Antonio, TX4.3

  • (18028155)
About H-E-B

H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

H-E-B Digital, a brand new food tech startup from iconic Texas retailer H-E-B, is seeking new members (Partners)! We plan on investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes.

H-E-B Digital will be co-located in San Antonio and Austin, which will share space with Favor - recently acquired by H-E-B, and now ranked no. 138 on the Inc. 5000 list (in addition, ranked 5th in Texas and 1st in Austin!). Our top leaders have deep consumer tech experience; Jag Bath (CEO and President of Favor) leads H-E-B Digital, and Mike Georgoff (recent Chief Product Officer at Main Street Hub), leads digital product strategy and development. We're hiring for every other role on this new team: product management, product marketing, design (product/ UX / visual), user research, proto-typing, and engineering.

The Product & Design Team is on a mission to design and build the absolute best software and experience in the food / retail space while driving exceptional business results. We mix user centric design with business savvy, focusing on two key user segments:
Consumers: a compelling digital experience that captures everything inspiring about food, while delivering incredible convenience and simplifying the grocery experience to be nothing short of delightful.
H-E-B Partners: we arm H-E-B partners across the company with world class business applications and tools to thrive in their jobs so together we can ensure that the customer experience is top notch online, in-store, or anywhere else.
What is the opportunity?
You’re someone who can work under minimal supervision on concurrent projects, while contributing to the larger Product & Design Team by working closely with Designers, Product Managers, Development Teams, and other stakeholders within the company. As a User Researcher & Prototyper, you will be primarily responsible for creating usability prototypes, conducting usability tests, and reporting on user-centered design research tests.
Conduct user research with all user segments—consumers and Partners
Identify user needs and goals
Develop task and workflow modeling, ethnography, and persona development
Complete rapid iterative usability testing as well as more formal, in-depth testing
Design and run usability tests for existing H-E-B digital properties like the H-E-B native app, H-E-B Pharmacy app,,, and H-E-BtoYou (curbside pickup and delivery) to identify optimization opportunities
Why is it awesome? You will…
Help build and apply design standards / processes across the Product & Design team
Have the freedom to define how design operates at H-E-B Digital
Be part of a small, lean team (to start)—which translates to you having a big personal impact
Have huge opportunity for growth. H-E-B Digital is on the way up, creating exceptional career paths for exceptional product & design talent
Be surrounded by top talent; we constantly raise the bar, and all get better along the way
What is your background?
Proven track record (3 – 10 years’ experience) in leading User Research projects with demonstrated impact
Direct experience with research on a variety of devices (e.g., desktop, mobile)
Hands-on experience with lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, and survey design
Portfolio demonstrates past work experience and deliverables (e.g., study plans, reports)
A proven record of driving change through research and user advocacy
Do you have what it takes to succeed?
Enthusiasm for H-E-B values and the H-E-B Digital mission
A thorough knowledge of usability methods and when to apply them
Exceptional behavioral data-collection and analysis skills (e.g., designing, conducting, and analyzing all kinds of user data)
Excellent writing, communication, presentation, interpersonal, and analytical skills
Ability to write reusable, extensible code for ongoing usability projects
Ability to program reusable prototypes for testing, on a variety of devices (desktop, mobile)
Ability to interface effectively with developers, product managers, and designers
Ability to clearly communicate complex concepts and influence different audiences across all levels
Embrace and thrive in high paced, lean startup cultures
High comfort level with “lean startup” or Agile development methodologies
Firm believer in the power of design thinking and the energy to evangelize it within the company
Comfortable communicating complex concepts clearly and persuasively to executive and management teams
Comfortable in a fast-paced work environment and responsibilities for multiple projects at any given time
What are the perks?
A robust Benefits plan with coverage starting Day One
An 80/20 PPO medical plan with a $30 copay for in-network primary care
Dental plans, Vision plan, voluntary insurance plans, and flexible spending accounts (FSA) available
The Partner Care Team, for any time you have healthcare or coverage questions
Partner Guidance allows free counselor visits, up to 5 times per year for each issue
Telehealth offers 24/7 access to board-certified doctors over the phone
Funeral leave, Jury Duty, and Military pay (subject to applicable law)
Short-Term and Long-Term Disability coverage after 90 days
Maternal / Paternal Leave for new parents, adoptions included
Eligibility for 401(k) participation after 6 months
Eligibility for quarterly bonuses based on company performance
10% off H-E-B brand products in-store and online after 90 days
Access to other savings (gyms, phone, hotels, and more) through online discount program after 90 days
Opportunity to become a “Partner-Owner” after 12 months of employment

**Note: This position is located in Austin, TX**


Primary Location US-TX-San Antonio
Work Locations Headquarters-Arsenal 646 S. Flores San Antonio 78204
Job eCommerce
Organization Corporate Region
Shift Standard
Job Type Full-time
Travel No
Job Posting Aug 21, 2018, 10:01:43 PM Unposting Date Ongoing