You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The U.S. Consumer Services and Digital Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
The Membership Services Technology organization is part of USCDT team and delivers the technologies needed to power these experiences enjoyed by our card members. We are tasked with designing, building and integrating the appropriate technical, architectural and business solutions for all online/web products enterprise-wide applications for Membership Services products within American Express.
The position will be within Resy, a division under the Membership Services Technology organization. Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 6,000 restaurants globally.
The Manager Assistant will report directly to the CTO of Resy Technology within Membership Services Technology and will be responsible for a broad range of activities including strategic, analytic, and communications initiatives to help ensure the objectives of the team are met. They will be a key member of the Leadership Team, working closely and collaborating with all members of this team. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment.
Key responsibilities include:
Minimum Qualifications:
The individual must be organized, culturally-aware and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include:
- Must have 5+ years of relevant experience within Technology.
- Proven ability to navigate effectively and efficiently within American Express, with a strong understanding of Amex businesses, processes, and operations.
- Highly organized and self-motivated.
- Demonstrated project management, organization and planning skills applied in a fast-paced multi-tasking environment.
- Outstanding oral and written communication skills with strong personal presence.
- Excellent PowerPoint and Excel skills.
- Active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities.
- Must have experience in the organisation of Technology (incl TWTE).
- Prior experience in capacity planning and financial reporting.
- University Degree preferred or combination of education and experience.
- Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities.
- Able to deal with confidential information without exception.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
