The government services support team at Optum has earned the trust of organizations that our entire country relies on; from the Department of Defense and Veteran’s Administration to the teams at Health & Human Services and the Centers for Medicare and Medicaid Services. We’re repaying that trust with hard work, new ideas and a commitment to finding better solutions every day. Join us and help create ways for our government services agencies to be more efficient and effective. Join us to start Caring. Connecting. Growing together.
We are looking for individuals with specific product certifications (Salesforce, Appian, Microsoft Power Platform and Pega) and experience to fill multiple open roles for an upcoming government contract. As a Senior System Administrator, you will take on the challenge of helping to design, develop and re-engineer current internal complex application components and integrating software packages using various tools. In addition, you will be charged with supporting highly visible and mission critical existing modules and sharing your knowledge by training other Administrators.
Optum, is an industry-leading provider of technical solutions for the federal government. We specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address the government’s most pressing missions.
As a Senior Administrator at Optum, you will be focused on supporting Salesforce, Pega, Appian, and Microsoft environments for a federal environment in a high-demand customer success environment. Responsibilities may include deploying code changes in different environments for testing and production environments through Copado (or other product specific tools), end user support, troubleshooting, and managing security settings in the environment. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Evaluate new releases and applications, participate in plans for their implementation, and remain current with product best practices
- Act as a Product SME and participate in the planning and analysis of business requirements for system changes and enhancements when needed
- Analyzing organization capabilities in order to suggest process and performance improvement
- Implementation of Flows at scale
- Troubleshooting performance issues using tools like debug logs
- Troubleshooting system configuration and data management issues
- Providing product development best practice insight for secure application development using configuration and declarative solutions
- Partner cross-functionally on platform innovation and DevOps maturity
- Creating and executing declarative testing processes and scripts
- Collaborating with internal and client staff in identifying, planning, executing, tracking, and reporting all activities for security and compliance-related activities
- Some familiarity with Agile project management and sprint planning
- Managing Data with data migration for objects including but not limited to accounts, contacts, cases, leads, opportunities, and custom objects
- Troubleshoot and complete complex data loads and deployment errors
- Perform regression testing and validation of configuration and development
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- One of the following product specific certifications: Certified Salesforce Administrator, Appian Certified Associate Developer, Microsoft Certified: Power Platform Developer Associate, Certified Pega System Architect
- 5+ years of Product specific administration experience
- 5+ years of experience with App Exchange and Integration products
- 5+ years of Service Desk or other experience working in a customer service capacity
- 5+ years of experience with product configuration including the use of third-party tools (Additional development experience a plus but not required)
Preferred Qualifications:
- Experience working in the government sector or multiple product environments
- Ability to troubleshoot complex data loads (e. g. governor limits, performance, process builders, apex timeouts)
- Some familiarity with Agile project management and sprint planning
- Ability to work independently as well as collaboratively on cross-functional teams
- Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills
- Must be eligible to work in the United States
- Must have reliable internet service that allows for effective telecommuting
- Must be able to obtain and maintain a government security clearance
- All work must be conducted in the United States
- BA/BS degree
- Additional Certifications as listed (especially cross product):
Salesforce:
Salesforce Certified App Builder
Salesforce Certified Sales/Service/Experience Cloud Consultant
Salesforce Certified Developer
Other Salesforce Certifications
Microsoft:
Microsoft Certified: Power Automate RPA Developer Associate
Microsoft Certified: Power BI Data Analyst Associate
Microsoft Certified: Power Platform Developer Associate
Microsoft Certified: Power Platform Functional Consultant
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Power Platform Solution Architect Expert
Appian:
Certified Appian Analyst
Certified Associate Developer
Certified Senior Developer
Certified Lead Developer
Pega:
Certified Pega Business Architect
Certified Pega System Architect
Certified Pega Senior System Architect
Certified Pega Lead System Architect
Certified Pega Robotics System Architect
Certified Pega Data Scientist
Experience with Copado
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. residents is $88,000 to $173,200 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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