Billing Off Followup Rep

VCU Health System - Richmond, VA3.6

VCU Health System's Office of Patient Accounts is seeking a full time Billing Office Follow Up Representative to follow-up on assigned claims (outpatient, inpatient or specialty billing) to ensure that payments and denials are applied to patient accounts properly; adjustments are processed; refunds are issued accurately; standards for follow-up are met and maximum collections are realized in accordance with departmental standards, goals and objectives.


Researches and resolves outstanding accounts receivable or entries on daily audit trails.

Processes and posts third party payor payments and denial transactions.

Responds to inquiries/requests from co-workers, payors and clinical departments.

Contacts departments and/or patients/guarantors to obtain additional information.

Processes and responds to original requests for provider information (doctor letters).



High School Diploma or equivalent

Minimum of three (3) years of healthcare billing, follow-up and/or insurance collections work experience

Previous experience using a personal computer and various software applications, including Microsoft Office Word and Excel, e-mail, etc.


Post high school coursework in Accounting, Bookkeeping, Business, etc.

Certified Revenue Cycle Specialist (CRCS) or Certified Revenue Cycle Executive (CRCE) by the American Association of Healthcare Administrative Management (AAHAM)

Previous experience with computerized billing system

Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

HR Use Only: PTO