Chief Information Officer

Arcadia University - Glenside, PA4.0

Full-timeEstimated: $120,000 - $160,000 a year
Arcadia University invites nominations and applications for the position of Chief Information Officer (CIO).

The CIO leads the university in planning and implementing enterprise information systems to support the University's academic, research, and administrative activities. Reporting to the Chief Financial Officer, the CIO has executive responsibility for the strategic planning, development, implementation, security, compliance and overall administration of distributed and centralized enterprise information systems. Must be committed to successfully managing complex information technology resources in a globally committed university, securing financial support for campus technology needs, and developing partnerships to enhance academic and administrative information systems. Experience should also include exposure to both shared and outsourced solutions, as well as support of in-house information and communication systems in a multi-site client-server virtual environment. The individual must demonstrate an appreciation of the global education experience. Individual must be able to participate effectively as a member of the senior management team of the University. Individual must demonstrate a commitment to staff diversity.

Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.

Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

For additional information and to apply, please visit: and submit a cover letter, resume and names and phone numbers of three professional references.

Applications received by November 16, 2018, will receive full consideration. Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.

Essential Functions

Provides and ensures customer-centric information technology support to Arcadia University
Establishes excellent working relationships with the end-user community
Implements standards, procedures, and controls to ensure the security, reliability, and availability of all enterprise-wide infrastructure resources
Assesses and anticipates technology projects and makes recommendations for appropriate action and resources
Identifies user needs, resolves problems, and directs the building of teams to work across all levels of the University
Provides strategic direction to improve the University's bottom line
Anticipates the institution's long-term technology needs and delivers solutions to accomplish the University's business objectives and goals
Understands and documents University business processes and the support provided by University IT systems and staff
Delivers a hardened, secure IT environment
Assists in gathering, defining, and synthesizing requirements from University Departments
Communicates time estimates with project milestones, level-of-effort estimates, and level of complexity
Delivers end-user-driven solutions using the appropriate technologies including out-sourcing
Actively participates in key client committees, ad-hoc advisory groups, institutional/community activities, and planning committees
Assumes overall responsibility for meeting all Federal, State and Overseas requirements for student, faculty and staff electronic information
Recognizes, creates, tracks and delivers value-added and ROI technology activities
Negotiates and manages IT-related vendor contracts including procurement
Translates and articulates administrative and educational goals of the institution into technical initiatives
Directs budgeting, strategic and operational planning, business processes, and database system strategy
Develops and implements appropriate IT-related policies and procedures
Manages and mentors all IT staff
Keeps abreast of related technological advances, trends, 'best-practices' and 3rd-Party solutions
Drives organizational readiness around all IT and campus users
Provides end-user training and support

Marginal Functions

Other duties as assigned in support of the university's mission and vision

Supervision: Received: Vice President of Finance and Treasurer

Given: See IT Organization Chart


Required Knowledge, Skills and Abilities:
Strategic thinker with an open and collaborative style of leadership that fosters teamwork, sustains a learning and professional environment for staff, and develops a first-class service organization that engenders trust from the University community.
Significant experience in information technology strategic planning with substantive knowledge of the impact of technology on budget, teaching and learning, and business processes.
Demonstrated understanding of the academic and business operations of higher education
Experience with enterprise administrative applications, decision support systems, academic computing, and digital infrastructures including telecommunications and transport
Strong history of vendor relationships and negotiations including outsourcing and cloud-based services
Strong history of acquiring technology resources by renting what is needed, when needed, as opposed to buying
Solid project management experience
Strong team-building and mentoring skills
Excellent communication and interpersonal skills
Prior successful experience with management of third-party contracts
Prior successful experience with Academic Technology including learning management systems
Demonstrated history of improving the bottom line and delivering a solid ROI
Prior successful experience ensuring the security and integrity of University hardware, firmware, software and data
Experience with higher education administrative systems (for example PowerCampus, Unit 4, WorkDay, Banner, People Soft, Microsoft Dynamics GP,, Hobson's Connect, RaisersEdge, Starfish, EMS, PowerFAIDS, or Starrez) delivered through cloud-based technologies is strongly preferred

Minimum Qualifications:
Master's Degree, preferred, with 10+ years of related work experience
Appropriate professional certifications

Other Requirements: (e.g., certificates, license required)

Earned doctorate is a plus
Experience working in a virtual environment that includes international teams is a plus