Civil Rights Investigator - Employment Section

Texas Workforce Commission - Austin, TX3.7


The Texas Workforce Commission (TWC) is seeking to fill an Investigator IV-V -- Civil Rights Employment Section position in the Civil Rights Division, which is located at 1215 Guadalupe St, Austin, TX 78701.

The Investigator IV-V -- Civil Rights Employment Section performs moderately complex (journey-level) to highly complex (senior-level) investigative work. Work involves conducting investigations. May supervise the work of others. Works under general to limited supervision, with limited to considerable latitude for the use of initiative and independent judgment.

- Conducts investigations into allegations of Equal Employment violations.
- Determines jurisdiction and refers customers to federal, state and local agencies as appropriate.
- Drafts complaints of discrimination and/or amendments and conducts investigations into allegations within jurisdiction.
- Uses phone, email, fax, mail, and personal interaction with complaining party, responding party, and their representatives to gather initial facts and information regarding potential violations.
- Plans, organizes and conducts investigations by personal contact, examination of records, performing desk reviews, interviewing potential witnesses and if necessary, on-site investigations.
- Issues Requests for Information and drafts and processes subpoenas as necessary.
- Attempts pre- and post-determination conciliation/settlement with all parties.
- Recommends administrative dismissal, reasonable cause, or no reasonable cause in written reports of determination.
- Evaluates, summarizes, and accurately documents investigative activities and findings and maintains organized hard copy and electronic case files.
- Prepares case files for presentation during TWC formal administrative hearings or court proceedings, and testifies.
- Prepares weekly and monthly reports while managing multiple cases concurrently.
- Interacts with hostile or challenging customers and situations, demonstrates excellent verbal and written communication skills, and maintains professionalism and confidentiality while working with all contacts.
- Performs work in a fast-paced, multiple-priority, and challenging environment.
- Senior-level investigators may review work of other investigators, including determination reports and files, and make recommendations to management as appropriate.
- May serve as mentor or trainer for new investigators.
- May perform substantially equivalent duties for Fair Housing complaints for the Housing Section.
- Completes special projects and related work as needed or assigned.

- Bachelor’s Degree or more advanced degree from an accredited college or university in a discipline such as Law, Public Administration, Journalism, Political Science, Business, Human Resources, History, or English.
- A minimum of one complete year of full-time experience as a civil rights investigator, attorney, auditor, compliance director/officer, or similar field involving interviewing, gathering facts, and interpretation of laws and policies.
- Strong narrative report writing skills.
- Ability to type at least 35 words per minute is strongly preferred.
- Prior State of Texas agency experience is a plus.
- Bilingual in English/Spanish is a plus.

Investigator IV: Graduation from an accredited four-year college or university plus two years of full-time qualifying experience.
Investigator V: Graduation from an accredited four-year college or university plus three years of full-time qualifying experience.
All: Qualifying experience is defined as performing auditing or investigating work; or unemployment insurance claims examiner tasks; or other work involving gathering of information, interviewing, interpretation of policies in a public or private enterprise.
Twelve semester hours of graduate study from an accredited college or university will satisfy the minimum qualifications. A doctorate degree from an accredited college or university will satisfy the minimum qualifications. One additional year of qualifying experience may be substituted for each year (30 semester hours) of the required college.

Screening questionnaire will be required from candidate and practical exercise will be conducted at the time of interview.

Position involves travel, up to 5 percent of the time, with possible overnight travel.

Involves lifting and carrying up to 10 pounds of work related material.

The salary range for this position is $4,237.67 - $4,611.67 per month depending on qualifications. TWC not only offers a competitive salary but the State of Texas benefits package includes health insurance, a retirement plan, and a variety of leave types. Learn about TWC jobs and benefits at

Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

To be considered, please complete a State of Texas Application for Employment and submit only ONE of following ways: apply online at by choosing the option: “I’m interested in this job” and clicking save (Preferred Method); or fax a completed State of Texas Application to 512-463-2832; or mail a completed application to Texas Workforce Commission, Human Resources Department, Room 230, 101 East 15th Street, Austin, Texas 78778-0001.

Job Type: Full-time