PA, Process Manager

Capital One - US - Vienna, VA

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

PA, Process Manager

Capital One takes data ethics and privacy seriously! We are establishing a Data Ethics and Privacy business office to set privacy policy for the company, create privacy products for our customers, govern privacy policy across the enterprise, and ensure that we infuse privacy into everything we do (privacy by design approach). This Data Ethics and Privacy office will be responsible for ensuring we comply with new regulations, including the California Consumer Privacy Act (CCPA). In addition, this office will establish a new normal and strategy for Capital One to go above and beyond implementation of minimum required regulations.

The Capital One Data Ethics and Privacy Office is looking to fill the position of a Privacy Champion to support the Office with strategic planning, risk assessments, ongoing monitoring, and reporting related to Data Ethics and Privacy process improvement or redesign initiatives that will have a company-wide impact. This Privacy Champion will be an active participant in developing data-driven recommendations for these initiatives, managing formal process documentation, and collaborating with stakeholders throughout the company. An ideal candidate will be an effective communicator, demonstrate domain competency with respect to data ethics and privacy, and be passionate about the subject matter.

General Responsibilities:
Support Capital One with building and sustaining privacy practices to keep pace with the rapidly evolving privacy regulatory landscape

Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups outside of the Data Ethics & Privacy Office; make final recommendations for approval on changes.

Collect, analyze and measure process data, to initiate sustainable business practices and procedures, and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

Promote privacy culture and awareness across Capital One

Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns.

Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

May perform process or parts of the process as needed

Basic Qualifications:
Bachelor's Degree or Military experience

At least 1 year of experience in G Suite

At least 1 year of experience in Business Process Management or Project Management

At least 1 year of experience in Relationship Management or Risk Management

At least 1 year of experience with basic Privacy Governance and Risk Management Practices

Preferred Qualifications:
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

1+ years of experience in privacy compliance

CIPP/US and/or CIPP/G IAPP certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.