Senior Customer Service Representative

Bank of America - Richmond, VA (30+ days ago)3.9


Job Description:
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.

Required skills:
Excellent verbal and written communication skills
Strong organizational and time management skills
Ability to multi task using various bank systems
Ability to problem solve
Ability to work independently in a team environment
Ability to learn rapidly and understand concepts quickly
Strong PC skills
Ability to work overtime as required
High volume inbound contact center

Desired skills:
Experience is a plus
Wire/ACH and or banking experience desired

Shift:
2nd shift (United States of America)

Hours Per Week:
40