Sagemcom Broadband Solutions is looking for a Senior System Engineer to provide technical support to our customers in North America (large Cable or Telecom operators) for our Fiber & Fixed Wireless CPE product lines.
Familiar with the latest Hardware & Software technologies for Broadband operators, the System Engineer will contribute to innovative projects from initial concept specification and pre-sales activities to customer certification for commercial deployment and feature evolutions. Hands-on and well organized, the System Engineer will be instrumental to the success of problem resolution and troubleshooting.
The Senior System Engineer will interface with multiple teams inside the organization (Product, Engineering, Sales), external partners (chipseters, Software companies, external labs) and multiple teams of our customers (Product, Engineering, Field ops). The SE will ensure accuracy of customer requirements, tracking of priorities and deliveries, and proper response to escalations. The SE will assist in building reporting tailored to multiple audiences and creating impactful material for communications to customers.
This position is based in Dallas or Denver and is part of the North American Broadband Solutions group. Prior experience with Telecom operators and PON or4G/5G is strongly desired.
Responsibilities:
· Help capture requirements and collect Product specifications
· Support the Product Manager in building project schedules in line with customer expectations
· Support the delivery of Software releases or new feature releases
· Proper tracking of JIRA tickets on daily basis with our customer and our engineering teams
· Production of test results, troubleshooting logs, ticket reproduction information and new requirements detailed descriptions
· Production of internal and external reporting on support activities and project calls
· Work with the Sales team to manage customer expectations and satisfaction
Profile:
· Master’s degree in Engineering or Computer Science.
· At least 5 years of experience in Engineering (Test, Support or R&D) in a similar industry
· Previous experience in the Telecom/Broadband or IT/Networking industry is preferred
· Previous experience in a Customer facing role
Skills and Knowledge:
· Familiarity with Broadband technologies such as PON, IP, Voice over IP, IPTV, Cable, Fiber, Wireless 4G/5G, Ethernet, WiFi, TR069, Mesh, IoT, Cloud-based solutions, Quality of Service
· Good oral & written communication in English
· Ability to work with remote teams in multiple time zones across North America, EMEA and Asia
· Good organization skills and autonomy to work on multiple project streams in parallel
Job Type: Full-time
Pay: $110,000.00 - $135,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental Pay:
Work Location: Remote
