Asst Customer Delivery Consultant

Blue Cross Blue Shield of IL, MT, NM, OK & TX - Billings, MT3.9

Full-time
BASIC FUNCTION:
This position is responsible for the collection, analysis, and evaluation of reporting requirements, and for the specification of standard and customized reports in order to fulfill the needs of internal and/or external clients; work closely with our clients to understand reporting requirements, to ensure user acceptance criteria is defined and followed, to coordinate the distribution of reports, and to provide support on questions, issues, etc.; understand the data available in multiple enterprise data repositories, and establish an effective communication channel with our clients and report developers to ensure requirements are translated accurately into reporting deliverables.

JOB REQUIREMENTS:
*Bachelor Degree and 1year experience to include but not limited to: Business Intelligence and reporting tools (e.g. Cognos), or relational databases and reporting systems in data warehouse environments, or in client reporting support, and reporting analysis OR 3 years experience to include but not limited to: Business Intelligence and reporting tools (e.g. Cognos), or relational databases and reporting systems in data warehouse environments, or in client reporting support, and reporting analysis.
*Knowledge of the importance of metadata for reporting.
*Knowledge in JAD (joint application design) facilitation or other requirements gathering techniques.
*Ability to communicate technical concepts to non-technical audiences in both written and verbal form.
*Analytical, conceptual and root cause analysis skills.
*Ability to work on multiple projects simultaneously both independently and as part of a team to accomplish goals.
*Interpersonal, presentation, verbal and written communication skills
*Performs routine assignments in the entry level to a professional role
*Typically requires a college or university degree OR the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
*Receives significant instruction, guidance and direction from others
*Uses existing procedures to solve routine or basic problems
*Learns needed skills by performing assigned work
*Learns to work autonomously

PREFERRED JOB REQUIREMENTS:
*Analytical Thinking: Approaches a problem by using a logical, systematic, sequential approach; makes a systematic comparison of tow or more alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters or considerations to take into account, in analyzing a situation or making a decision; approaches a complex task or problem by breaking it down into its component parts and considering each part in detail; weighs the costs, benefits, risks and chances for success, in making a decision identifies many possible causes for a problem; carefully weighs the priority of things to be done.
*Communication for Results: Listens and clearly presents information; presents information and facts in a logical manner, using appropriate phrasing and vocabulary; shares information willingly and on a timely basis; communicates honestly, respectfully, and sensitively.
*Conceptual Thinking: Uses rule of thumb to understand a situation or problem by putting the pieces together, seeing the large picture; identifies patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.
*Information Seeking: Recognizes the information problems; asks questions and solicits procedural information to help resolve issue.
*Openness to Learning: Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a customers needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively
*Results Orientation: Listens and responds effectively to customer inquiries; resolves issues; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; presents a cheerful, positive manner with customers.
*Teamwork: Desires to work cooperatively with others on a team.
*Thoroughness: Accomplishes a task through concern for all the areas involved, no matter how small; monitors and checks work or information and plans and organizes time and resources efficiently.
*Understanding Environment: Knowledgeable about ones own department.

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements:

Expertise
Other

Job Type
Full-Time Regular

Location
NM - Chama, NM - Los Alamos, NM - Santa Rosa, MT - Kalispell, NM - Tucumcari, NM - Moriarty, NM - Ruidoso, NM - Magdalena, NM - Carlsbad, NM - Grants, NM - Gallup, OK - Oklahoma City, NM - Hurley, MT - Bozeman, NM - Sierra County, MT - Billings, NM - Clayton, NM - Lovington, MT - Helena, NM - Silver City, NM - Abiquiu, NM - Lordsburg, NM - Reserve, NM - Farmington, NM - Deming, NM - Vaughn, OK - Tulsa, NM - San Miguel County, NM - Alamogordo, NM - Hagerman, NM - Portales, NM - Cuba, MT - Great Falls, NM - Belen, NM - Clovis, NM - Santa Fe, NM - Socorro, NM - Las Vegas, NM - Quemado, NM - Grant County, NM - Jemez Springs, NM - Taos, NM - Fort Sumner, NM - Artesia, NM - Tatum, NM - Raton, NM - Estancia, NM - Carrizozo, NM - Truth or Consequences, NM - Roswell, MT - Missoula, NM - Albuquerque, NM - Las Cruces, NM - Hobbs, NM - Mountainair, NM - Espanola, NM - Jal, NM - Socorro County, NM - Eunice, MT - Butte, NM - Springer

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can email us here to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "my account" and click on "View your job submissions".