Managing Director, Reinsurance Operational Excellence (ROE) – L&H

Annapolis Consulting Group - New York, NY

Full-timeEstimated: $140,000 - $180,000 a year
The Managing Director of Reinsurance Operational Excellence (ROE) L&H will be responsible for the strategic direction and implementation of ROE business operations within life and health business lines. The successful candidate will also be responsible for assisting in the design and implementation of MultiStrat Holdings’ target operating model to ensure business continuity, process efficiency, system infrastructure and quality management across all platforms.

Responsibilities include
Strategic and tactical implementation of service line offerings to third parties as it pertains to ROE consulting operations, including but not limited to:
Service definition documentation
Scoping of project SoW
New service line design and implementation that aligns with ACG corporate objectives
Maintaining records of ongoing/completed projects to formulate client dossiers
Defining and implementing core key performance indicators and service level agreements to assure transparency in the delivery process.
Managing ROE L&H operational client relationships to ensure best in class service delivery
Point of contact for operational client support
Conflict/Resolution with client operational teams
Liaison between business operations and ACG business development team
Managing ROE L&H consultants
Recruiting and interviewing candidates for new or existing roles
Maintaining an associates network for short to mid-term projects
Aligning consultants’ delivery objectives with annual corporate mandates
Ongoing management oversight that includes but is not limited to:
Quarterly reviews of objectives
Professional development plans for consultants
Annual performance and compensation reviews

Lead the ROE L&H team to profitability by:
Working together with ACG’s business development team to assure maximum resource allocation
Managing both fixed and variable costs
Expanding current client relationships by fostering new business, otherwise known as farming
Provide the framework for scaling the MultiStrat Holdings growth strategy from an operational perspective
Reinsurance accounting
Underwriting operations
Claims operations
Systems implementation
Program management
Business analysis & requirement gathering
Functional backfill
Drive the outcomes for ongoing deal flow across all stakeholders within the ACG framework
Skills & Experience Required
The successful candidate should be able to prove
A proven track record in L&H operations with a focus on global expense and resource management
10-15 years of L&H reinsurance experience
Minimum of a Bachelor’s Degree in Business Administration or similar (Masters Degree is preferred). Industry designations are a plus.
A strong network of reinsurance industry professionals both to implement strategy as well as within carriers, brokers, legacy management companies or the like
An entrepreneurial spirit focused on providing growth and innovation in a burgeoning group of companies
ACG offers a competitive total compensation structure that aligns the company and employees’ objectives.

To apply, please send your resume to