The Director, IT Infrastructure is accountable for the IT infrastructure and Help Desk operations in the enterprise. This leadership role is responsible for the effective and efficient delivery of all third-party and internally managed IT infrastructure used to support all business process across the enterprise. This individual will have solid technical infrastructure experience, strong project management acumen, excellent vendor management skill, plus a superior, service-oriented approach to infrastructure operations. This individual is also responsible for engineering and service management policies and processes to ensure quality, efficiency and agility goals are achieved. As a member of the IT senior leadership team, the role contributes to the development and execution of the enterprise-wide IT strategy and the delivery of capabilities required to achieve business success.
Provides leadership, coaching and direction to the IT Infrastructure team in an ever changing, fast paced environment.
Directs the management of the IT Help Desk to ensure customer satisfaction and improved call efficiency.
Provides strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, and IT service support.
Acts as a trusted advisor and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs and can respond with agility to changing business priorities.
Develops and controls the annual operating and capital expenditure budget for Infrastructure to ensure it is consistent with overall strategic objectives of IT and the enterprise and is within plan.
Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
Maintains currency on new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated and introduced within MEMIC to ensure IT capabilities respond to the needs of the enterprise's business strategy.
Forecasts future skill needs to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient.
Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics to ensure Infrastructure delivers value to the enterprise.
Directs the management of MEMIC’s IT business continuity planning including disaster recovery and data restoration.
A Bachelor’s degree in Information Technology and/or 10 – 15 years of experience in IT Infrastructure Management is preferred.
Demonstrates professionalism and seasoned maturity required to interact effectively with senior leadership
Demonstrates leadership and management skills to include operational excellence, exceptional communications and customer service skills
Demonstrated practice of continuous quality improvement and relationship development.
Excellent communication, facilitation, collaboration, negotiation skills