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THE SALVATION ARMY
SEATTLE SOCIAL SERVICES
Domestic Violence Housing Advocate
Non-exempt/hourly (40 hours per week, Monday through Friday)
Hickman House Program Manager
DEGREE OF SUPERVISION:
Weekly meetings with supervisor
Participation in staff meetings
$20.88 per hour plus benefits including paid time off
Hickman House serves survivors of domestic violence and their children through a joint component Transitional Housing and Rapid Rehousing Program. The Hickman House DV Housing Advocate works with adult survivors of domestic violence (DV) on an empowerment model to provide an array of trauma-informed services, such as crisis response, basic needs assistance, safety planning, emotional support, financial assistance, housing search and placement, and case-management services. Services to be provided by this position will focus on assisting homeless survivor households to become rapidly re-housed in permanent housing with financial assistance and supportive services to promote long term housing stability. Given this, the advocate will at times provide mobile advocacy services by driving to meet with and/or accompany clients to various locations throughout Seattle and King County.
B. EDUCATION AND WORK EXPERIENCE:
- Minimum BA Degree in Social Work or Psychology and/or equivalent experience.
- 2 years demonstrated experience social services or a related field
1. Experience providing social services to persons experiencing housing instability and homelessness with previous work in housing search and placement, landlord/tenant negotiation, or other relevant negotiation/mediation experience highly desired.
2. Experience and/or education in the field of DV or other gender-based violence
3. Experience in networking and advocating with other agencies on behalf of traumatized adults and children experiencing housing instability and homelessness desirable.
4. Experience, ability, and willingness to communicate with and value staff and clients from a diverse range of racial, cultural, and economic backgrounds and with various language capabilities, religious beliefs, lifestyles, sexual orientations and identities, age variance, and abilities.
5. Ability to understand and articulate how institutionalized racism, sexism, heterosexism, ableism and other oppressions have led to profound inequities in all major indicators of success and wellness, including access to educational, employment, health, and housing opportunities.
6. Broad and up to date knowledge of Seattle King County community resources (e.g. housing opportunities, funds sources, employment placement services, financial empowerment resources, legal clinics for tenancy issues etc.
7. Strong understanding of Housing First concepts, Rapid Rehousing (RRH) models, progressive engagement, with experience/ knowledge of homeless serving systems and practice in Seattle -King County, such as the coordinated assessment and entry system.
8. Demonstrated ability to work well independently and as part of a team environment, with proven ability to assist and support in the development of team decisions and program policies.
9. Detail oriented – highly organized – multitasker with excellent time management skills
10. Effective English language communications ability in verbal and written (both machine-produced and handwritten) forms.
11. Basic mathematical skills (addition, subtraction, division, multiplication & percentages).
12. Intermediate level computer skills, meaning strong proficiency in internet and email, word processing, spreadsheets and databases.
13. Keyboard skills which allow an error-adjusted rate of at least 40 words per minute.
14. Strong crisis intervention skills with ability to prioritize and handle multiple tasks under stressful conditions.
15. Ability to exercise mature and sound judgment in problem-solving and the decision-making process.
16. Ability to maintain accurate program records, files, outcome reports, databases and statistics to satisfy strict reporting deadlines.
17. Ability and willingness to drive his/her own vehicle and Salvation Army vehicles as necessary to meet with and/or accompany clients to various locations throughout Seattle and King County.
18. Adherence to the NASW social work code of ethics including the scrupulous avoidance of self-dealing and conflict of interest situations.
19. Ability to successfully complete Salvation Army child safety training and to be approved through the background/reference check procedure, in accordance with Risk Management and Human Resources protocols. Successful completion of periodic retraining and re-approvals is required for continued employment.
20. Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children. Training on these will be provided in-house by the Salvation Army.
21. Ability to respect and maintain the confidentiality of agency and client information, in compliance with applicable law and Salvation Army policies and procedures.
22. Willingness to abide by Salvation Army’s drug and alcohol policy.
23. Documentation of current CPR, First Aid, and blood borne pathogens training within 90 days following employment. This training will be provided in-house by the Salvation Army.
24. Flexibility to work overtime on occasion.
25. Must possess a valid WA State driver’s license, have car insurance and have the continued use of a car.
26. Must be willing to drive and able to pass The Salvation Army in-house online driving test.
27. Must be able to pass a Motor Vehicle Driving Record (MVR) background check in adherence with The Salvation Army’s MVR Check policy.
C: SPECIFIC DUTIES
1. Respond to referrals and calls by providing support, safety planning, information, and referrals to resources.
2. Perform phone screenings of potential clients and conduct in-person intake interviews to assess and meet client’s immediate basic needs (e.g. for safety, food, shelter, hygiene, health, transportation, etc.), and to examine safety and housing histories, barriers and strengths.
3. Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assist clients in developing individualized safety and housing stability plans as needed.
4. Handle client and agency data in a confidential and secure manner in compliance with applicable laws and agency policy and procedure.
5. On an empowerment model, provide comprehensive case management services to clients, including safety planning, DV education, housing search and placement (if needed), and referrals to access resources like medical and dental, education and training, child care, employment, and public benefits.
6. Provide regular “mobile advocacy” services by meeting with and accompanying clients to a variety of locations such as housing opportunities, the DSHS, and meetings with other social service providers.
7. This position requires Housing Search and Placement work as follows:
- Assess eligibility for permanent housing stabilization
- Provide services and referrals intended to address significant barriers to housing stability - e.g. health services, employment and/or educational supports, and work to remediate specific rental barriers such as poor credit and past housing debt, negotiating debt reduction with creditors and prior landlords as needed.
- Utilize available referral resources to identify and access meaningful permanent housing opportunities, and work to develop positive relationships with landlords and property managers to create pathways to housing.
- Help clients to tour neighborhoods and properties, connect with landlords, and complete and submit housing applications.
- Provide the services and financial assistance (either directly or by referral) necessary for clients to apply for and move into housing (e.g. ID’s, landlord application fees, security deposit, first month rent, furnishings, etc.) and facilitate lease completion.
- Provide to clients (either directly or by referral) essential furnishings and items for household set up and assist with transitioning supports to more geographically convenient community resources, if needed.
- Provide clients with basic tenant education concerning rights and duties of tenants and landlords, as well as assistance to learn their specific lease provisions and tenancy rules.
- Continue to provide case management focused on safety and housing stability on a progressive engagement basis.
8. Arrange necessary contacts, letters, or communications with other agencies or individuals to assist client attainment of goals and access to resources.
9. Participate as a representative on committees or for special events and projects, as needed.
10. Maintain accurate program records, files, outcome reports, databases and statistics to satisfy strict deadlines.
11. Participate in trainings, conferences, classes, and related opportunities to meet Washington State requirements for domestic violence service providers and to continue professional growth and development.
12. Respectfully represent The Salvation Army’s programs to the community and referral agencies.
13. Other duties as assigned by the program manager.
D: PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
- Ability to sit, walk, stand, bend, squat, kneel, and twist on an intermittent or continuous basis
- Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
- Ability to operate telephone and a TTY
- Ability to operate a desktop or laptop computer
- Ability to lift 40 lbs (usually file boxes)
- Ability to access and produce information from a computer
- Ability to operate an automobile
- Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.
- Ability to properly operate all safety and security systems, which may include intrusion alarm, fire alarm, automated gates, door locks and key card systems.
- Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections and the use of video monitors.
- Ability to rapidly travel over uneven surfaces, up and down steps, stairs and ramps as necessary to perform duties of the position.
- Ability to interact with various service and emotional support animals, including therapy dogs.
The work environment characteristics described here are representative of those an encounter while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to unsanitary, wet and dirty conditions, strong odors, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderately loud – to occasionally very loud.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.
E: RELIGIOUS NATURE OF THE SALVATION ARMY The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Policy decisions are set by local administration through its Territorial and Divisional directives and its Advisory Board.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.