Full Job Description
Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at about.skechers.com
Essential Job Results
Responsible for the SKXDirect customer service line and SKXDirect emails.
Assist with troubleshooting and answering any questions they have regarding placing new orders and order status for existing orders via Emails and Phone Calls
Review online orders that are put on HOLD
Process Fed Ex/UPS claims, Refunds, Exchanges and Quality Control issues with Customers.
Work closely with the D.C. on customer inquiries.
Work with various departments on quarterly F&F events – includes code activation, GWO with graphics, submit print job with office services, put together a retail memo
Create Bi-Weekly Retail Memos for all SKECHERS Domestic, Puerto Rico and Canada stores. Work with the Copy Center on projects for store communications and slot all the mailers that go to the retail stores
Work with our Visual Merchandise Coordinators (VMC), Field Reps and Sample Coordinators on sending out shoe samples for events and employee health fairs
Place orders/purchase orders for customers online or through data entry team
Biligual is a plus
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk, sit, reach with hands and arms, stoop, and kneel. The employee is occasionally required to sit for long period of times.
All your information will be kept confidential according to EEO guidelines.