- Accounts Receivable
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
Working under the general supervision of the Reimbursement Director, this position
is responsible for the day to day operations of the third party collections team.
Essential Duties & Responsibilities:
Oversight and analysis of accounts receivable and cash trends to ensure even distribution of workload among the collection staff.
Supervision of all processes related and associated with collection activities of the team, including but not limited to working denials timely, ensuring consistent and timely follow up of appeals, setting and adherence to standards of good collection practices.
Provide coaching and training, to team members to ensure educated and timely resolution of claim concerns both at the invoice level and overall payer level.
Provide analysis and feedback to Manager explaining variances in cash trends by payer as business requires in support of reducing and maintaining established cash and DSO goals.
Actively participate in the hiring, training and mentoring of staff, while creating a team approach to work flow requirements. Ensuring a cohesive and cross-trained culture that can adapt to increased business demands.
Review policies and procedures on a consistent and ongoing basis, making recommendations for changes needed to adapt to increased business demands.
Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility.
Supervision of staff
Accountable for department meeting predetermined regular quotas
Skills, Competencies and Experience:
Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills.
Must be a resourceful, proactive problem solver.
Possess strong organizational and process skills
Demonstrate the ability to work well with all staff levels and with varied personalities.
Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines.
Experience with coordination and collections of accounts receivable collections in a multi-payer environment, locally and nationally, including but not limited to private pay, HMO, PPO, TPA and State and Federal Government payers.
Proven ability to develop and coach staff
Strong problem solving skills
Ability to improve process and procedure through analysis of processes, trends and a varied work flow.
Education, Certifications, Trainings:
Bachelors degree or combination of some college with 3-5 years experience in collections management in home infusion or a related discipline or equivalent work experience
Strong MS Office skills in Excel, Word and Power Point highly preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) is highly preferred