Vice President of Operations

Agilis Systems, LLC - Chesterfield, MO3.8

Full-timeEstimated: $150,000 - $190,000 a year
EducationSkillsBenefits
Come Join a Winning Team

Do you want to join a fast-growing company who is a recognized leader in our space? Do you have what it takes to define, lead and optimize the performance of multiple teams and a large staff? Do you wake up each morning motivated to identify operating efficiencies and streamline processes? Do you thrive on developing people? Are you a strong team player and servant leader? Then let’s talk.

We are a leader in the exploding space of GPS-based vehicle and asset tracking solutions. We serve businesses and consumers through our web-based and mobile SaaS solutions. Today we serve more than 40,000 customers and track more than 145,000 vehicles and assets nationwide. We’ve been experiencing explosive growth, and we’re positioned for even more in the years ahead.

About the Position

Agilis Systems is seeking a Vice President of Operations to oversee key company departments including Fulfillment, Customer Success, and Customer Service. The VP of Operations will be responsible for the smooth and efficient function of these departments, for implementing systems and processes to improve our operations and consistently strive to drive costs from the business. You will manage a high-performing team to develop talent, establish departmental objectives and priorities and set and measure KPIs and metrics. You will work closely with other senior leaders in the business and work to ensure our systems and processes keep pace with our fast growth and dynamic environment.

As a leader in the company, you will need to develop a thorough understanding of our products and services, and the needs of our customers’ and insights on the value they derive from our products. This is a challenging position that requires you to bring expertise in delivering world-class customer service. You should have experience leading key customer success activities including customer onboarding and engagement, and experience developing strategies to mitigate customer churn for a subscription-based business. You will also be responsible to ensure the efficient operation of our Fulfillment team that oversees product shipping and inventory management. A real plus is experience working with internal systems including Salesforce, call center phone systems, workforce management systems, inventory management systems and other operational tools and services. We’re a software and technology company, so a high-degree of comfort or experience in this type of environment is also a plus. The ideal candidate will be able to successfully manage multiple departments, work collaboratively across the organization, lead strategic operations thinking and deliver high quality, cost-effective day-to-day operations for the company.

Essential Functions – Responsibilities

Provide strategic planning and execution to enhance profitability and efficiency of the company’s operations
Develop and administer short and long-range plans that optimize the use of personnel, material and financial resources to deliver the highest-levels of service and customer satisfaction
Create and lead strategies to reduce customer churn
Oversee product shipping and inventory management (hardware, packaging, accessories, etc.)
Establish, monitor and work toward departmental KPIs in support of the larger organizational goals
Achieve a high level of expertise and understanding of our products and the needs of our customers
Lead, train and develop staff
Develop productive, collaborative working relationships with leaders across the organization
Work to identify strategies for automating and streamlining processes and functions
Requirements

Qualifications

Bachelor’s degree in business or technology
Experience in a technology or SaaS organization preferred
Proven experience in leading and developing individuals and teams
Working knowledge of GPS technology is a plus
Strong analytical skills
Experience with inventory management, tracking and reporting
Enthusiasm, a sense of humor and a focus on supportive collaboration are huge pluses
5-10 years of related experience in a high-level management position
Ability to plan supply chain strategies, organize work functions and improves processes
Strong Operations, customer support and/or fulfillment systems experience
Experience managing customers and customer success for a subscription-based business highly desired
Ability to manage multiple projects simultaneously
Ability to maintain organization and professionalism in a fast-paced, rapidly changing environment
Self-starter who builds rapport and work with people at all levels, both inside and outside of the company
Strong technical skills and/or comfort with software and technology concepts
Excellent organizational, support and management skills
Work Environment

The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

Benefits

Compensation and Benefits

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

Position offers a Base Salary plus Bonus
Medical, Dental, Vision, Life and 401(k) benefits are offered
17 Flex Days (PTO)
Stock Options
EEO STATEMENT

Agilis Systems, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.