Customer Service Representative-Night Shift

Discover Financial Services - New Castle, DE4.0

Full-time
Discover. A more rewarding way to work.

At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Class Start Date: March 4, 2019

Starting Wage: $16.50/hr plus weekend shift differential

Shift Requirements: Full-time 40 hours per week and flex schedules available. Weekend and holiday scheduling is required to meet business needs.

3:30 PM – 12:00AM Sunday – Thursday – Flex- Part Time
4:00 PM – 12:30AM Monday – Friday (rotating weekends) – Flex- Part Time
1:30 PM – 11:00 PM Sunday – Thursday- Full Time
2:30 PM – 12:00 AM Sunday – Thursday- Full Time
3:30 PM – 12:30 AM Tuesday – Saturday- Full Time
3:00 PM – 12:30 AM Monday – Friday (rotating weekends) -Full Time
Training Schedule

Paid training will be 10 weeks long from 2:00PM-10:30PM
No time off allowed during training
Weekend days are required during the training period
For our Customer Service Specialists benefits start DAY ONE of your employment. These include:

Medical/Dental/Vision/Life Insurance
Paid time off (20 personal days + 7 holidays per year)
Tuition Reimbursement (available day 1 of employment!)
401K
Employee Stock Purchase Plan
Full service cafeteria
Access to fitness center
Opportunities to volunteer in the community
Development Groups and Trainings
Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions.

Responsibilities

Documents customer files.
Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.
Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.
These routine customer service inquiries require the use of standard screens, scripts, and procedures.
Preferred Qualifications

If we had our say, wed look for:
H.S. Diploma or GED
In lieu of a degree, 1+ years of experience in Customer Service

Skills:
.

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.