Inbound Telephone Representative - Work from Home

Delaware Valley Home Eco Tech - Medford, NJ

Full-time | Part-time
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Work from home and join our professional family operated company.

We are looking for an experienced inbound and outbound telephone representative to join our growing team. No cold calling. We are the leader in solar attic fans and MLI insulation, plus other products needed by homeowners. Our company is Delaware Valley Home Eco Tech

Visit our websites are: https://dvhet.com and https://yellowbluetech.com

Our telephone representatives are a crucial part of the company. They are the first contact with potential customers and thus represent our brand and all employees.

This role is part-time W-2 position that will require 16-24 hours per week. Evenings and Saturdays (during the day) are important.

While you will work from home, you will be asked to meet at our Medford NJ office once a month.

Details:

  • Paid training
  • Great opportunities for career advancement
  • Candidate must have excellent customer service, listening and influencing skills and have a passion for improving the lives of our customers.
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements:

Previous experience in a customer support role

Must be computer proficient with a familiarity with CRM systems and practices

Must have a home office, with newer computer. A noise-cancelling headset will be provided.

T

rack record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

It is strongly encouraged to:

#1 - Check spelling and grammar in your reply. Typos usually equal a resume being deleted.

#2 - Complete the assessment. It takes 5 minutes and measures a candidate's tendency to be dependable and come to work.

Job Types: Full-time, Part-time

Salary: $15.00 to $18.00 /hour

Experience:

  • relevant: 2 years (Preferred)

Work authorization:

  • United States (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • Fully Remote

Benefits:

  • Flexible schedule

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply