American Queen Steamboat Company - Saint Paul, MN (30+ days ago)3.6

Job Purpose

The Mate is part of the US Coast Guard licensed navigational watch team in additional to being part of the overall deck crew management team. The Mate is the second license on watch while underway with the primary responsibility to provide support to the Pilot in way of safe navigation of the vessel.

Duties & Responsibilities

Responsible for the safety & well-being of all passengers, crew and the vessel
Stand the navigational watch in the Pilothouse as the second license on duty
Provide support to the Pilot to ensure safe navigation of the vessel; this includes but is not limited to:
Checking bridge, power line & all vertical clearances
Checking lock queues & notifying the lock of the vessel ETA
Checking river stages, weather and other conditions that may affect the vessel
Making security calls to scheduled ports of call
Boat handling, steering & maneuvering as directed by the Master or Pilot
Vessel traffic coordination
Act as On Scene leader in all emergency response situations
Respond to all Emergency Situations & General Alarms in accordance with the Station Bill
Responsible for well-being of all passengers and crew onboard the vessel
Conduct security sweeps of landings
Assist in deck management for landings, departures and locks as needed
Check moorings, gangways, safety cones, railings, etc. once landing is made to ensure all is safe for passenger use
Ensure pertinent departmental issues are communicated up & down the Chain of Command
Responsible to properly communicate all pertinent issues (including but not limited to personnel, departmental relations, vessel condition, etc.)
Perform regular periodic inspections on general vessel safety & condition
Ensure all life safety equipment, fire extinguishers, etc. are in place, in proper working order and possess current inspection certificates
Provide support as need to the Chief Mate
Perform any duties or tasks deemed necessary by the Captain or AQSC Management
Conduct yourself at all times with a high level of professionalism fostering good working relationships with fellow departments & exercising a high degree of guest service
Ensure behavior and performance supports the company’s Mission; promotes year-round success of system
Protect the environment and comply with all applicable environmental regulations
Properly manage & complete daily reporting requirements
Under the direction of the Master, ensure vessel is operated within the USCG Certificate of Inspection and complies with all applicable USCG Regulations
Maintain the highest standards of good marine practice & professionalism
Adhere to company grooming & appearance standards
Follow company values in responding to others in work situations
Meet “standards for service” behaviors
Use recovery steps to respond to others who are dissatisfied
Make hospitality standards an important part of day-to-day duties
Be a STEAM System example for others; sets example for values during times when there is conflict and stress
Train and complete certification for STEAM system of existing and new Deck Crew within 7 days of hiring
Hold all employees and leaders equally accountable to meet technical, employee and leader standards
Promote STEAM system: reinforces performance at or above standards and coaches performance below standard; solicits feedback; takes action to continuously improve success of team

Minimum Qualifications & Requirements

HS Diploma or Equivalent Required
Bachelor’s Degree preferred from maritime academy or in a related field

o Professional Certification(s) or License:
USCG Merchant Marine Credential – Minimum Mate – Any Gross Tons
Valid Transportation Worker Identification Credential (TWIC)
FCC Marine Radio Operators License (preferred)
Radar Endorsement (Rivers, Inland or Unlimited)
Valid Driver’s License

  • Skills & Abilities:
Excellent verbal and written communication skills; must be fluent in English
Ability to interact with guests & crew in a pleasant and professional manner
Must possess leadership & management qualities with the ability to give employees clear instructions & direction.
High degree of proficiency in hand/eye coordination and depth perception
Computer literate with skills in Word, Excel and Power Point
Shiphandling & Z Drive experience is preferred

  • Experience:
At least 1 year of closely related maritime experience with supervisory experience preferred
Educational background may be considered to complement the requirements for hands on experience
Passenger vessel industry experience preferred

  • Other:
Must be at least 21 years of age.
Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Working Conditions:
The majority of work is performed in a marine environment with the following conditions:

Working both indoors and outdoors with exposure to varying temperatures, humidity levels and weather conditions
Moderate to loud noise levels
Varying levels of motion, movement & vibration

Positions both live and work onboard a vessel, on a rotational basis for consecutive port-to-port voyages during the regular season.

Physical Requirements:
Ability to stand and walk on nearly a constant basis; ability to work long hours each day
Ability to bend, rotate and reach frequently
Ability to carry, push/pull and/or lift materials weighing upwards of 50 lbs.
Ascending/descending stairs or ladders safely
Ability to manipulate/handle/grip materials required to perform job
Ability to maneuver through/in/around small and/or confined areas within the vessel
Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
Must be capable of performing emergency duties as listed in the vessel’s station bill

Required Skills

Required Experience