Home-Based Online Mental Health Coach (fill in, as needed)

Ginger.io - Boston, MA (30+ days ago)


Job Description

We are looking to hire relief coaches who can pick up various shifts as needed for full time coaches, to cover vacations or sick days. Generally, opportunities to pick up shifts arise on a weekly basis. When a shift opens up, relief coaches (we have 6) are notified and have the opportunity to volunteer to pick up the shift on a first come, first serve basis.

Please consider the following before applying:
Applicants for this position must be willing to occasionally pick up overnight shifts (10pm-7am PST)
Depending on performance and reliability, relief coaches may be considered for a full time position and will be given preferential consideration over new hires when positions open up
With occasional exceptions, all shifts span 9 hours (with a 1 hr lunch), and fall between 6am-3pm, 2pm-11pm, or 10pm-7am (hours listed in PST)
You are not required to volunteer for every open shift, however we expect that all applicants will regularly have a range of days/times they are potentially available (ie. do not apply if you are only available for a few hours, one or two days per week
Role of Mental Health Coach

First and foremost, coaches are there to listen, build rapport, and provide empathetic support. Coaching takes place exclusively over text chat, which is why coaches must have excellent writing skills and the ability to convey warmth through this medium. They must make all members feel welcome and supported, and coaches must maintain a warm, calm presence regardless of the circumstance.

Over time, coaches assist members in taking slow, steady steps that lead to meaningful change in their lives. They check-in regularly to offer support/encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate progress.

Coaches are an integral part of of each member’s multidisciplinary care team. They use previous clinical experience, good judgment, and our guidelines to discern when to refer members to other internal resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce treatment decisions.

We value applicants of all backgrounds and comply with all EEO/AA requirements. We look forward to receiving your application! Qualifications

Essential Criteria

At least 6 months of supervised experience as a coach, counselor or therapist (intern positions qualify)

MA degree in a psychology related field (BA considered with extensive experience) AND/OR a coaching certification

Relative flexibility in regards to scheduling availability

Willingness to occasionally pick up overnight shifts (10pm-7am PST)

Essential Qualities

Ability to empathize, identify, relate, and connect quickly

Strong communication and writing skills (spelling, grammar, syntax)

Able to work well within a team

Adaptable/comfortable with novel situations and change

Open and responsive to feedback

Critical and creative thinking ability

Fluent in communication tech (Google tools, MS suite, email)

Comfortable reading data charts and reports.


Coaching certification


Experience with triage and working within a team based model

Additional Information

Benefits & Compensation

Compensation starts at $18 per hr

Holidays and some select shifts pay time and a half

Benefits packages are only offered to full time coaches. However, depending on performance and reliability, relief coaches may be considered for a full time position and will be given preferential consideration over new hires when positions open up