Deadwood Gulch Gaming Resort, Trademark Collection by Wyndham is looking for a Night Auditor for the Hotel Front Desk to serve as our guests’ first point of contact and manage all aspects of their accommodation. Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Doing Night Audit reports for the hotel. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Benefits available. Wage DOE.
Responsibilities
· Do all night audit reporting for the hotel.
· Perform all check-in and check-out tasks
· Manage online and phone reservations
· Inform customers about payment methods and verify their credit card data
· Register guests collecting necessary information (like contact details and exact dates of their stay)
· Welcome guests upon their arrival and assign rooms
· Provide information about our hotel, available rooms, rates and amenities
· Respond to clients’ complaints in a timely and professional manner
· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
· Upsell additional facilities and services, when appropriate
· Maintain updated records of bookings and payments
Requirements
· Work experience as a Hotel Front Desk Receptionist or similar role
· Experience with night audit reporting.
· Experience with hotel reservations software OPERA
· Understanding of how travel planning websites operate, like Booking, TripAdvisor & Expedia
· Customer service attitude
· Excellent communication and organizational skills
· Degree in hotel management is a plus
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Schedule:
- Holidays
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Front Desk: 1 year (Preferred)
- Night audit: 1 year (Preferred)
Work Location: In person
