Sr. Director, User Experience and Design (Stamford, CT)

Marriott International, Inc - Stamford, CT (30+ days ago)4.1

Posting Date May 17, 2018
Job Number 18001DMS
Job Category Sales and Marketing
Location Starwood Above Property, Stamford, Connecticut VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Reporting to the VP, Digital Consumer-Centered Design, the Sr. Director of User Experience and Design will play a critical role in creating the industry’s best digital guest experiences across Marriott’s brands and channels. The ideal candidate must be able to think strategically, look at the business analytically, obsess about the guest, and implement at mass scale. S/he will work on websites, mobile sites, apps, and on-property digital executions. With a keen focus on data-driven product design from both the travel industry and other key innovators in digital commerce (mobile, Web, voice, connected devices, etc), the Sr. Director will drive digital experiences around the world that deliver revenue growth in Marriott’s digital business and create delight for our consumers in a localized platform. This role will champion experiences across the organization and gather input on key areas of focus from our digital teams as well as key partners in Marketing, Loyalty, Customer Experience, Operations, and IT.


Education and Experience Preferred
4-year degree from an accredited college or university, preferably in design or technology discipline
8+ years of experience in digital design as a creative, IA, UX, CD, or visual design, with demonstrated leadership in driving segmented and localized experiences across all digital channels
4+ years of experience with/at a Top 100 Internet property, measured by traffic, revenue, or growth
Must have a minimum of six years in a global online capacity
Demonstrated success in managing large-scale, omni-channel digital design and development initiatives
Demonstrated comfort with MVT software and processes to inform design decisions and segmentation
Proven ability to lead and work with cross-functional teams in support of specific business priorities
Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing consistently against multiple KPIs
Ability to simultaneously manage multiple projects and resources internally, and effectively collaborate with retained agencies
Demonstrated strong presentation, negotiation, and persuasion skills
Thrives in a fast-paced, entrepreneurial environment, while maintaining a level of corporate diligence
Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams
Proficiency in Adobe Suite, Sketch, Adobe Target/Monetate, prototyping, design systems, and variable DAM with localization


Lead the creation of UX across all devices, while maintaining a high-level of customer research and analysis, feature/flow architecture, wireframes, prototypes, content strategy, visual design, and artifact elimination
Have passionate focus on the needs of the guests and associates around the world
Manage several lines of digital UX paths and touchpoints to identify, prioritize, and drive unity and measured improvements
Lead efforts to build digital experiences inside and outside of Marriott to drive innovation in the hospitality and travel industry
Partner with Product to create digital guest experiences and reduce friction in purchasing funnel
Collaborate with product, program management, and technology teams in creating improved product design, development, and design systems
Attract and retain key design talent and build a culture around innovation, iteration, and collaboration
Working with Product and CX teams, help define and track UX metrics to inform future initiatives and opportunities for improvement
Continue to drive employee engagement by identifying and removing critical organizational blockers for increased speed to market
Develop, refine, and build team through transition to new and innovative design practices
Work with Product in defining and prioritizing enhancements that support the digital experience and the implementation of those enhancements


Building Relationships

Customer Relationships
Shows an understanding of the needs of different customer/stakeholder segments and drives collaboration and consensus, with a focus on speed and agility
Creates a collaborative, service‐oriented environment and encourages others to build strong customer/stakeholder relationships
Works with key partners within Digital, and across other disciplines, to create and optimize UX to drive bookings and guest satisfaction

Global Mindset
Creates and coaches others on promoting an environment where everyone is valued and included
Champions the Company culture of service, opportunity, respect, and fair treatment
Ensures processes are in place to address concerns related to equity and fair treatment
Brings together people with diverse backgrounds to drive innovation and engagement
Establishes diverse partnerships across the industry, profession, and Company
Champions the attraction, development, and retention of a multicultural and multigenerational workforce
Ensures that all associates have the opportunity to achieve their full potential
Implements programs that promote inclusion and engagement
Ensures strategies are in place to promote inclusion, enhance engagement, and maximize business results

Strategic Partnerships
Builds strong working relationships across departments and teams
Models and coaches others on creating an open, trusting, and supportive work environment
Coaches others on how their behavior impacts coworkers and the work environment
Coaches direct reports to work together to set expectations for achieving shared goals

Generating Talent and Organizational Capability

Developing Others
Contributes to an environment that supports feedback and ongoing development
Coaches others by providing constructive feedback
Develops others by identifying needs and securing resources in area of expertise
Builds relationships to attract talent and actively recruits candidates with skills in high demand
Participates in the hiring process and ensures successful onboarding of new hires

Organizational Capability
Continuously improves the structures and processes of program area
Puts systems and processes in place to manage performance
Brings together the appropriate talent levels and mix of skill sets to drive innovation and performance
Establishes the scope of design decision‐making authority
Uses meetings and other forums to regularly communicate status of work


Communication and Professional Demeanor
Actively listens and uses appropriate communication styles to deliver information in an articulate, understandable, and engaging way
Influences others to accept a point of view, gain consensus, or take action
Keeps leaders informed about key issues
Models and coaches others on displaying a leadership style that conveys confidence and gains respect from others

Leading Through Vision and Values
Models, coaches, and holds others accountable for leading ethically and with a high degree of integrity
Promotes a convincing and inspiring vision for the direction of the Company, brand, and team
Models and holds departments and project teams accountable for developing and implementing programs that reflect the Company’s core values

Managing Change
Presents the need for change in a positive way that encourages commitment and action
Encourages others to identify ways to implement desired changes
Models and coaches others on staying calm and focused during stressful situations
Models flexibility and adjusts others’ and own priorities when managing multiple demands
Manages stakeholder expectations during change
Develops strategies and provides resources to implement change
Takes steps to minimize the stress others feel when change occurs

Problem Solving and Decision Making
Models and sets expectations for offering suggestions and solving complex problems
Uses data from different sources to evaluate alternatives, consider their potential impact, and make decisions
Involves key stakeholders to gain agreement and support before making high impact decisions
Makes key decisions and guides others to implement solutions in a reasonable amount of time

Strategy Development
Demonstrates a strong understanding of company, brand, discipline, and program strategies
Uses data to thoroughly evaluate opportunities and focuses on those with the greatest potential business impact
Adapts global Company and brand strategies into plans that can be implemented within the business to maximize customer/stakeholder satisfaction and profitability
Uses data to build program strategies and make the business case for stakeholder commitment

Learning and Applying Professional Expertise

Business Acumen
Uses an understanding of market dynamics and the business environment to identify opportunities for improvement
Monitors industry and market changes and adjusts priorities as needed
Sets department or team standards and uses key business metrics to evaluate performance
Models and coaches others on making business decisions based on data from a variety of sources
Evaluates profit and loss statements, develops operating budgets, and conducts forecasting
Demonstrates sound business judgment in addressing resource needs and improving efficiencies while balancing associate, customer/stakeholder, and financial results

Continuous Learning
Creates an environment where learning is valued and encouraged
Models and sets expectations for others to evaluate own and others’ strengths and developmental needs
Secures resources and creates opportunities for self and others to improve performance through stretch assignments and other professional development activities
Models and coaches others on staying current on industry and discipline trends and holds others accountable for using relevant best practices
Establishes training requirements for the team and holds others accountable for meeting training goals

Strategy Knowledge
Maintains expert UX knowledge and skills and models their use for others
Models and promotes the appropriate use of facilities, equipment, and materials to perform the job
Models and coaches others on maintaining compliance with applicable laws and regulations
Builds partnerships across teams to solve complex issues and improve performance
Analyzes unique UX issues, systems, or problems that have broad impact
Recommends and coaches others on UX standards and processes to support work requirements
Generates and communicates the business case for applying innovative UX solutions that create value and/or mitigate risk

Managing Execution

Building a Successful Team
Coordinates with other departments and teams and helps clarify the responsibilities of each group
Communicates clear expectations about how departments, teams, and individuals contribute to success
Considers associates’ strengths and team dynamics when assigning work
Coaches and holds others accountable for establishing team‐building strategies and encouraging cooperation
Involves team members in making decisions that impact the team
Recognizes achievements that support department and team success

Driving for Results
Reinforces a team environment that encourages accountability, high standards, innovation, and strong business performance
Works with others to establish shared and individual goals
Monitors department, team, and individual performance
Makes sure associates are clear on expectations, timelines, and budget requirements
Identifies and focuses on business opportunities that have the highest value for the company

Strategy Execution
Helps others understand work requirements by explaining why the work is important and by breaking down projects into manageable tasks
Analyzes team and individual workload to prioritize tasks and delegate appropriately
Identifies and obtains the equipment, materials, personnel, and other resources teams need to accomplish their work
Establishes and coaches others on processes for monitoring work quality and project milestones
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.