Client Service Executive

Cognizant - Bentonville, AR4.0

30+ days ago
Cognizant’s RCG industry team is seeking a talented CSE to join its growing organization and lead the overall relationship for key clients based in central region. The CSE plays a key role in our growth and are tasked with business expansion within their assigned accounts, including growing a select client cluster with clearly established top line and bottom line targets, and being able to sell new service offerings and solutions to the client cluster in order to achieve targeted results.

Roles and Responsibilities:
Build and execute an account strategy + plan for a set of strategic high growth accounts in the central region
Client Relationship Management; engage with CXO, VP and Director level clients
Solution based selling to IT and business organization
Work with internal Cognizant teams and service lines and act as a broker of capabilities for the client
Business Pipeline Management, Account mining
End to end account management including account forecasting, budgeting, operations and overall P&L
Handle risks and issues related to the account, including delivery oversight
Anchor proposals (RFP response, proactive and tactical staffing) and present Cognizant’s solutions to Client leadership
Create and present account QBR presentations and executive status reports

Experience in Retail & Consumer Goods domain is preferred
Excellent Communication skills
Good presentation skills with ability to create and deliver compelling propositions
Previous experience with account management in the US a must-have; responsibility for accounts involving 100+ people and budgets of $15-20 Million or greater
Demonstrated success in planning and controlling account related activities; use of delegation and effective communication.
Ability to manage multiple customer relationships
Demonstrated leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership
Creative thinking and out of the box solution mindset
Ability to understand client business model and proactively create opportunities to drive value.
Staffing demand fulfillment
Proven experience in working with VPs and CxOs
Minimum of 12+ years of experience
Deep understanding of Agile and Scrum methodology
Understanding or experience in Salesforce platform is nice to have

Job Location : Bentonville, Arkansas, United States

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Sep 27 2018

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.