To accurately schedule, monitor, and provide efficient customer service to the Pilots and Flight Attendants following contractual and regulatory rules, insuring adequate crewing of flights while maintaining the integrity of Spirit’s flight schedule in the Operation Control Center (OCC).
Assigns all open flying to crew members while adhering to Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA), and company policy.
Reschedules or assigns crews to flights based on direction from Crew Analyst or Supervisor to assure operational reliability.
Interacts with Flight Operations and Inflight crew members to communicate scheduling requirements.
Monitors crew member check-in to assure coverage, and notifies departments for attendance issues. Receives crew absence notifications and promptly schedules replacement crew.
Books crew deadheads and provides confirmation of record locators to crew members.
Schedules, modifies, and confirms crew lodging requirements on layovers. Coordinates timely ground transportation for crew members to/from hotel and airports.
Monitors all crew and pairing exception reports, and makes adjustments accordingly.
Organizes and processes trip trades in accordance with labor agreement and company policy.
Exercises decision making authority that complies with CBA and company policy while using resources efficiently.
Effective written and verbal communication skills
Strong computer skills including MS Office Products
Strong organizational skills and attention to detail
Great customer service skills working with internal and external customer
Must be able to successfully complete intense 90 day training program.
Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.
Must be able to learn, comprehend, and accurately apply FAR and CBA regulations to insure compliance with crew member regulatory duty and rest rules.
Able to learn and efficiently use crew scheduling and reservation software.
Must possess superior communication and operational resolution skills with management, crews, labor representatives and OCC team members.
Must be a quick thinker, and be able to organize and prioritize tasks in a fast-paced, operational environment.
Must be able to effectively communicate verbally by telephone and in writing.
Possess intermediate proficiency with Microsoft Outlook, Word & Excel.
High School Diploma or equivalent required. College degree highly preferred.
Previous crew scheduling or airline experience a plus.
Previous Sabre Crew Management and Flica Software experience desired.
Operation is 24 hours a day, 7 days a week and open 365 days a year. There are no guaranteed shifts or guaranteed specific days off. Shift schedules are based on the needs of the business.
This is a 24 Hour Operation and is not a remote or work from home position.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, change in workload, rush jobs or technical developments.)
- Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it *
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.