MedVet Medical & Cancer Centers for Pets is currently seeking a Help Desk Support to join our team in our Chicago practice. The HelpDesk Support individual will work as part of a team to provide user support and basic training on IT devices. Individual will troubleshoot, research, resolve and document technology issues and problems as reported by doctors, technicians and staff. Individuals will need to participate in our on-call service where they will be available 24x7 for a full week about 8 weeks a year.
About MedVet Medical & Cancer Centers for Pets:
Founded in 1988, MedVet is one of the largest veterinarian-owned and led multispecialty and emergency practices in the country. We have a relatively singular focus to be a leader in specialty healthcare for pets. Dedication to our mission, strategy and core values of Teamwork, Leadership and Compassion are the priorities of our organization. We pride ourselves on the exceptional experience we create for patients, clients, referral partners and employees, and, we value that ‘MedVet Experience’ above all else.
Essential Duties and Responsibilities:
Support end-user desktops, laptops and other devices. This includes software installation, configuration and maintenance. It also includes minor hardware replacement and installation.
Assist doctors, technicians and staff with all IT problems and issues.
Provide basic IT training, orientation and coaching to new and existing employees.
Assist Network team to troubleshoot and resolve network issues as necessary.
Record trouble tickets and resolutions in MedVet’s ticketing system.
Assist in other initiatives as necessary.
Minimum 2 years’ experience in a HelpDesk technical support role.
Associates Degree or equivalent
Proven experience with desktop support running Microsoft Windows 7 or newer and Microsoft Office.
Proven experience installing, configuring and supporting software applications.
Ability to research technical issues and find best fit resolutions.
Experience with supporting Apple computers and devices.
Shift: The position is full time, first shift. Weekends, on-call and holidays based on needs of the department.
MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, uniform allowance and 401K.
All candidates must complete an acceptable background check, including references and a pre-employment drug test.