Pegasus Senior Living is made up of individual Associates united by a commitment and dedication to the highest quality of service delivery to our residents with a sense of warmth, compassion, individual pride and company spirit. To achieve our mission, each associate strives to always do the right thing. Recognizing that excellence is a process achieved through continuous improvement, we value and apply lessons learned from the feedback we receive from all our stakeholders.
To our Associates, we pledge to
Promote a culture of excellence.
Provide strong leadership, team building and empowerment.
Encourage all associates to work hard and play hard every day.
Encourage professional and personal growth for all our Associates.
To our Residents, we pledge to
Celebrate and enhance their lives.
Provide outstanding customer service.
Always remember that choice and compassion are at the heart of our profession.
To our investors, we pledge to be great stewards of our resources.
The Operations Specialist works collaboratively with leadership and associates at all levels to bring our mission statement to life in their area(s) of responsibility and stewardship. Oversees the daily operations of an assigned community with emphasis on improving operational performance. Operations Specialists also assist with specific projects that transcend local and regional parameters. Ensures that our business is well-coordinated and productive by managing its policies/procedures and coaching the leaders and associates within their assigned area(s) to align with stated mission, values, objectives and policies/procedures. Because of its broad scope of responsibility, thorough knowledge of company systems and processes is required as well as the ability to plan many different kinds of operational activities. Effective leadership is critical in this position.
Collaborate with CSC Leadership, Regional, and local leadership to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress toward business performance objectives
Supervise staff from different departments and provide constructive feedback
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Ensure that the company runs with legality and conformity to established regulations