Full Job Description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
We help feed the world. We impact how food is produced, packaged and made safe.
We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
The Scheduling Analyst is responsible for organizing the daily activities of Field Service Technicians in a manner that ensures 100% completion of known and unknown work. In this role, you will be primarily responsible to schedule and route technicians for our Canadian customers in accordance with the schedule for all known work, the customers’ priorities, workload demands and the availability of materials to maximize efficiency. Also within this role, you will:
Organize the activities of Field Service Technicians to ensure goals and service levels are met.
Comply with established dispatch process, procedures and policies.
Analyze and plan work schedules to minimize distances traveled by the field workforce.
Make changes to the planned work schedule in accordance with customer demands, priority levels, and capacity changes.
Work with other departments on procurement of parts and materials in a manner that insures required material is delivered to the worksite in accordance with customers’ service level agreements.
Monitor open order status and receipt of documentation from Field Service Technicians to ensure that all calls are ready for invoicing.
Interface with internal and external customers to provide exceptional customer service.
What You Need to Succeed
Bilingual skills in French and English, required
An Associate's Degree preferably in business or a technical field with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience
Experience using Microsoft Office, including Word, Powerpoint, Excel and Outlook
Experience in field service or similar industry is a plus
Experience with ERP/CRM is a plus
A Self-starter mentality with the ability to make independent decisions and to shift priorities quickly
Excellent customer service skills and the ability to interface with internal and external customers.
Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
Tuition reimbursement, educational matching gift program, parental leave benefits as well as perks and discounts.
All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Global market strength and worldwide leadership in weighing.
A brand name that is identified worldwide with precision, quality, and innovation.
Thousands of patents, design and innovation awards.
A commitment to extraordinary service on our state-of-the-art equipment.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com