Switchboard Operator/Receptionist

Nebraska State Government - Kearney, NE3.6

30+ days ago
This position will be located in Grand Island for 3-5 months and will then transfer to Kearney at the Central Nebraska Veterans Home.

Schedule typically is either AM shift of 7:00 a.m. - 3:00 p.m. OR PM shift of 2:30 p.m. - 10:30 p.m. on weekdays, every other weekend evenings and rotating work on the holidays. May occasionally need to fill in other days. Be available in case of emergency to work on rotation basis; able to work with minimum of one hour notice. You may be scheduled to split a shift if necessary.

Examples of Work

Serves as a first point of contact to those entering the facility. Provide quality customer service at facility's main entrance; answer the facility switchboard and operate public address systems, radios, paging systems, e-mail and other devices to facilitate communication; greet visitors, members and staff; provide information; direct inquiries; maintain logs; provide surveillance of weather conditions and facility alarms; announce and report emergency codes; sort, weigh and post mail; process photocopying requests; filing; sell craft shop items; process reservations.

Qualifications / Requirements

REQUIREMENTS: Coursework, training, or experience in office support or experience in public contact, customer service, or answering the telephone for others.

PREFERRED: Preference will be given to candidates with two years of experience or training in a high traffic front office area doing the following: switchboard operation; experience maintaining a filing system, working with Microsoft applications, monitoring fire alarm system, providing service to physically/mentally challenged individuals.

Knowledge, Skills and Abilities

Skill in operating office equipment, working with MS Office, answering a multi-line switchboard. Ability to interact tactfully and courteously with visitors, customers, clients, agency employees, and the public; work well under pressure and remain calm in emergency situations; make independent decisions when circumstances warrant such action. Adapt quickly to changes in procedures.